L’OCCITANE Group Looking for Store Manager – Full Time – Fairview Mall at Toronto, Ontario, Canada Full Time

The Store Manager reports directly to the District Manager and is responsible for running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique.

Responsibilities:

• Acquire strong product knowledge of the entire L’Occitane product line
• Advise and assist customers with their choices of products for themselves and for gifts
• Acquire extensive knowledge of L’Occitane skincare product lines
• Manage, supervise and train staff
• Provide outstanding customer service
• Communicate L’Occitane standards and expectations to management team and sales associates
• Maintain L’Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
• Analyze and review sales associates performance
• Develop coaching logs and refine selling techniques on store wide and individual basis
• Maintain, train and coach L’Occitane visual and merchandising standards
• Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
• Develop a skincare customer base
• Recruit, hire and train Beauty Advisors and future management candidates

Requirements:

• 3+ years of work experience in retail sales
• Proven ability to motivate a sales force
• Must present a positive professional and energetic attitude
• Must possess a passion for customer service and selling
• Excellent oral and written communication skills required.
• Basic math skills are necessary.
• Computer literacy including MS Office a plus

What we offer in exchange for your efforts:

• A highly competitive salary/compensation
• Bonus opportunities
• A warm, open, fun and friendly working environment
• Outstanding benefits for fulltime employment:
• Paid Vacation
• Generous discount
• Medical, Dental, Vision Insurance
• Healthcare and Dependent Care Flexible Spending Account
• RRSP

All Applicants:

United States Applicants Only:

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