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Technical Analyst – POS
If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you!
Who is LOC Software?
We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail – With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.
Your main challenges
- Ensure timely follow-ups with our customers and business partners for any problems encountered or for specific applications issues
- Provide solutions to given problems and document each issue encountered with detailed notes within the tickets
- Analyze current requests in progress and assign a priority status for each of them
- Perform analysis as well as adjustments to selected applications and/or customization requests
- Enlist the participation of programmers when major modifications are required
- Conduct audits tests on applications to ensure quality prior to delivery
- Provide training to our customers for relevant applications
- Produce application documentation for compliance, training and reference purposes
