Logistics Alliance Looking for Sr. Customer Service Representative at Brampton, ON Full Time

Position: Full-Time Sr. Customer Service Representative

Location: Head Office – Brampton

Job Description:

Summary

As a member of our team, you will be expected to provide exceptional service to new and existing customers through proper utilization of the company’s services and resources. The ideal candidate will also have a high level of attention to detail, good computer skills, strong communication skills, and ability to work independently as well as in a team environment. Transportation experience would be a definite asset.

Job Responsibilities and Accountabilities

• Receive, review, ensure accuracy and execute orders, via email and phone
• Maintain consistent and professional contact with our customers
• Reschedule missed appointments, as necessary
• Follow up and arrange the pickup and delivery of backorders
• Obtain and provide POD’s as requested
• Validation/Authorization of Carrier Detention Charges
• Tracking and managing exceptions to support process improvements
• Operations support as required ie Claims follow-up.

Knowledge and Experience Requirements

• Must have experience in a Logistics/Transportation Customer Service function
• Must have 5+ years of previous experience
• Must have 3-5 years of transportation experience as a Team Lead
• Effective and efficient communication, interpersonal and computer skills
• Intermediate to advanced level Excel skills required
• Demonstrates excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Strong attention to detail, and interested in preventing errors and solving problems
• Work independently and proceed with objectives under minimal supervision
• Absolutely necessary – a positive/professional attitude and desire to work in and contribute to a team environment

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Additional pay:

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)