HOW YOU’LL CONTRIBUTE
Planning & Logistics
• Lead and manage a fast paced and high-volume transportation operation though a team of dispatchers, yard crew, shunters, crane operators and front-line employees to ensure the accurate and timely completion of all container transportation activities and supporting office tasks.
• Understand and use key metrics to manage transportation performance, including on-time pickup and delivery, truck utilization and truck milage, container intermediates and HOS.
• Lead effort to improve fleet/equipment utilization, maintenance availability and fuel efficiency.
• Address activities in documentation, transportation, and materials handling.
• Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.
Problem Solving
• Understand customer’s needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to logistics activities.
• Ability to think and respond quickly, and adjust schedules and operating plans in response to unplanned events.
• Make informed decisions based on safety, service and productivity standards, with an understanding of company processes, policies and procedures.
• Recognize risks and problems and work collaboratively with others to practical and speedy resolution.
People Management
• Participate in meetings to improve productivity, resolve customer service issues and manage workload of team.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Recruit, train, supervise, and evaluate department staff.
• Provide orientation for new staff.
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.
Safety
• Lead a culture of safety through personal example.
• Develop, execute, and assess continuous improvement plan to reduce incidents.
• Proactively identify and correct unsafe drivers/employees, unsafe conditions, work processes, and behaviors.
• Ensure compliance with all applicable company policies and procedures.
• Coach through safety observations.
Additional Responsibilities
• Performs other related work as required.
POSITION REQUIREMENTS
• College diploma or university degree in the field of transportation, logistics and/or supply chain, or equivalent. Terminal experience considered an asset.
• 5-7 years equivalent work experience directly managing dispatch, trucks and drivers.
• Trained in the transportation of dangerous goods is desired.
• Comprehensive knowledge of CAN/USA HOS practices.
• Experience leading a dispatch department, yard crew, shunters, crane operators and front-line employees.
• Must have ability to work efficiently with time management and organizational skills with follow-up and follow through.
• Ability to drive process improvement and lead change.
• Must demonstrate ownership & responsibility for running the operation with a sense of urgency.
• Strong written/oral communication including the ability to present in front of others, and demonstrate active listening skills are required.
We are committed to equal opportunity in employment for women, aboriginal peoples, persons with disabilities and persons who are because of race or color, in a visible minority in Canada.
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