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AlphaDesk is LSEG’s Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.
The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk’s capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.
In this role you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly communicating with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team and this is an unique opportunity to join and deliver industry leading support.
Responsibilities:
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Advise clients on all features and capabilities of AlphaDesk software through phone and email support
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Collaborate with clients on workflow solutions and implement in production to streamline their trading and operations
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Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk
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Resolve technical issues (networking, SQL, FTP, encryption) with software deployment
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Support electronic trading workflows including FIX message problem solving
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Work directly with development to highlight bugs and product improvements. Including testing and delivering upgrades to clients in conjunction with development.
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Identify and implement internal improvements to our client services execution
Requirements:
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An undergraduate degree, preferably with a major in science, business or information technology, or equivalent experience
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At least 3 years’ experience working directly with internal/external clients in technical role
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Knowledge of financial markets, and familiarity with buy side workflows
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Ability to communicate effectively with clients and colleagues
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Great teammate with a consultative approach to problem solving
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Willingness to learning emerging technologies and new software
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Good time leadership skills, and ability to work reliably under time constraints
Application Instructions:
Please submit both a resume and cover letter. In your cover letter, please highlight:
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Previous experience working with internal/external clients
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Aptitude and experience in technical roles
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Interest in financial markets
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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