LTIMindtree Looking for Specialist at Calgary, Alberta, Canada Full Time

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title:

Power BI Support Engineer

Work Location

Calgary, Canada

Job Description:

We are seeking a talented and dedicated Power BI Support Specialist to join our dynamic team. The Power BI Support Specialist will be responsible for providing expert technical support, troubleshooting assistance, and guidance to users and teams utilizing Power BI for business intelligence and data visualization. This role plays a crucial part in ensuring the effective use of Power BI across our organization.

Key Responsibilities:

• User Support:

Provide prompt and effective technical support to Power BI users through various communication channels, including email, chat, phone, and ticketing systems.

Address user queries, issues, and concerns related to Power BI reports, dashboards, and datasets.

• Issue Diagnosis and Resolution:

Investigate and analyze reported issues or errors in Power BI.

Identify root causes and implement solutions or workarounds to resolve technical issues.

• Troubleshooting:

Diagnose and resolve technical problems related to data connectivity, data transformation, report design, and performance optimization within Power BI.

• Documentation:

Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist users and colleagues.

• Training and Guidance:

Provide training, guidance, and best practice recommendations to users and colleagues on Power BI usage, data modeling, visualization design, and report development.

• Data Integration:

Assist in configuring data sources, data gateways, and data refresh schedules for Power BI reports and datasets.

Ensure data accuracy and reliability.

• Performance Optimization:

Optimize the performance of Power BI reports and dashboards by identifying and addressing performance bottlenecks.

Implement best practices for enhancing report performance.

• Security Management:

Implement and manage security measures within Power BI, including role-based access control, row-level security, and data encryption.

Ensure compliance with data security and privacy requirements.

• Collaboration:

Collaborate with cross-functional teams, including data engineers, database administrators, and business analysts, to integrate Power BI with other data systems and tools.

• Monitoring and Reporting:

Set up monitoring tools and alerts to proactively identify and address issues with Power BI services and data refreshes.

Generate regular reports on system performance and usage.

• Feedback Collection:

Collect and consolidate user feedback on Power BI features, usability, and performance.

Share feedback with product development teams for continuous improvement.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business).
• Proven experience in providing technical support for Power BI or similar business intelligence tools.
• Strong knowledge of Power BI features, capabilities, and best practices.
• Proficiency in troubleshooting technical issues related to data, reports, and dashboards.
• Excellent communication skills with the ability to convey technical information to non-technical users.
• Problem-solving skills and the ability to work independently or collaboratively in a team.
• Familiarity with data modeling, data transformation, and SQL queries.
• Certification in Power BI (e.g., Microsoft Certified: Data Analyst Associate) is a plus.
• US Citizenship

If you are a passionate Power BI enthusiast with a knack for troubleshooting and supporting users, we encourage you to apply for this role and join our team. Your expertise will play a vital role in enabling data-driven decision-making across our organization.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes