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Description
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
This time however we are recruiting for a location specific role so it you are from Canada or the USA this job is for you. Please only apply if you are physically located in one of these two locations.
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
This time however we are recruiting for a location specific role so it you are from Canada or the USA this job is for you. Please only apply if you are physically located in one of these two locations.
Requirements
- High school diploma, general education degree or equivalent.
- Must live in the USA or Canada
- Proficient in Ring Central Software
- Ability to stay calm when customers are stressed or upset.
- Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
- Experience working remotely is a plus
- Has great problem solving skills
- Can work with minimum supervision
- Open to working in shifts
- Has a conducive remote working environment
- Has a stable internet connection, hardware and power – with backups in case of outages
- 10Mbps minimum speed and 12G Ram
- Amazing personality!
Responsibilities
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through online portals/systems
- Acknowledge and resolve customer complaints.
- Serve as product expert to support customer needs
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments and complaints.
- Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Provide amazing customer service!
Equipment:
- 8gb RAM and Core i3 above or equivalent processor (required)
- Stable internet connection – 15 +mbps
- Has a stable internet connection, hardware and power – with backups in case of outages
Benefits:
- Remote (Work from Home) setup
- Paid time off (Annual leave) and Sick Leave
- Maternity Leave
- Online/virtual Upskill and Knowledge sharing sessions
- Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke and Café Friyay)
- Health Stipend
Apply now
Employment type
Full-time
Department
Customer Success
Location
Canada/Alberta Province/Claresholm
