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Lucky VR is a virtual reality (VR) game development studio that’s creating the next generation of online social gaming. Our exclusive partnership with PokerStars (the world’s largest poker site) has propelled our debut game (PokerStars VR) to becoming one of the most popular multiplayer games in VR.
Originally based in Toronto, our team has adopted remote working for the future. As we continue to grow rapidly, we’re looking for talented people to help make our ambitions a reality. If you’re passionate about gaming and VR, we’d be delighted to hear from you!
Role
Lucky VR is looking for a dedicated Customer Service Agent to join our team for a 6 month contract. This role will require you to work weekends, holidays as well as overnight and evening shifts.
Responsibilities
- Follow established protocols to resolve account, technical, and payment, related issues to the player’s satisfaction meeting all deadlines assigned, ensuring that support is consistent across all teams.
- Participate enthusiastically in training and development activities when requested to further improve the overall knowledge of the Customer Service team.
- Provide informed support to players by staying up to date on game information, latest patch information, and industry related news which impacts support.
- Demonstrates self-directed focus and provides an outstanding support experience to players by self-imposing high standards for success in alignment with established standards.
- Builds relationships with coworkers and customers by accepting and welcoming diversity of knowledge, capabilities, insights, and backgrounds. Working effectively with individuals of contrasting or variant backgrounds.
Requirements
- Demonstrable years of retail/customer service experience, preference for web-based chat environment
- Availability to work a flexible schedule that will include overnight shifts (varying days and hours)
- Ability to write clearly and accurately following conventional rules for grammar, mechanics, and spelling.
- Proficient use of PC including but not limited to, use of dual monitors and demonstrated typing efficiency and accuracy.
- Rudimentary knowledge of casino games, computer systems and gaming platforms
We encourage all interested applicants to apply. We value passion and work ethic, so if you are passionate, ambitious and want to work on the cutting edge of technology, we would be delighted to hear from you.
Lucky VR is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please note, only qualified candidates selected for an interview will be contacted.
