lululemon Looking for Lead, Learning and Leadership, Guest Support – 18 Month FTC | Vancouver Hybrid at Vancouver, British Columbia, Canada Full Time

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

Ensure delivery of training, development, and onboarding programs for Guest Support enabling learning through the most effective & consumable means using the right method/channel, for the right audience, at the right time through the most effective & consumable means. The Lead, Guest Support Learning and Leadership leads, develops, manages, and recruits a learning team. The Lead oversees the delivery of functional training and development in alignment with strategic business priorities. Overseeing curriculum, ensures it is localized, integrated, and up-to-date, utilizing innovative delivery techniques and modalities to maximize skill acquisition and knowledge retention to measure and monitor training effectiveness.

A day in the life

• Lead and manage a team across multiple locations and remotely who work cross-functionally to assess learning needs, create delivery strategies, facilitate learning, and evaluate the success of training, enabling learners to succeed.
• Oversees the training delivery strategies of business initiatives and strategic priorities for Guest support to enable delivery through the most effective & consumable means using the correct method/channel.
• Responsible for providing ongoing coaching, training, and feedback to the team, including managing team performance through performance reviews and performance improvement plans.
• Oversee the implementation strategies and successful delivery of guest support training programs.
• Partner with the design team in developing learning evaluation strategies, measuring and monitoring training effectiveness while overseeing and collecting findings to inform additional design evolutions.
• Responsible for consulting with the Learning + Leadership SSC, Guest Support, and guest support leaders to ensure consistency and successful execution of lululemon training initiatives.
• Update and maintain training programs, ensuring critical knowledge transfer and sustained skill development.
• Work strategically with Guest Support WFM, Operations, and Talent Acquisition Team to close all workforce gaps.
• Oversee lululemonU and other learning management software to ensure seamless delivery.
• Completes other duties and projects as assigned, such as the facilitation of guest support learning and leadership programs.

Qualifications

• BA or certificate in Business, Human Resource Management, Organizational Behavior or Learning and Development.
• Knowledge of contemporary practices in adult learning theory and educational curriculum development.
• Experience in high growth global organization.
• Minimum 4 years of relevant experience in training, education and/or delivery.
• Experience delivering learning in contact centers an asset.
• Experience and understanding of adult learning principles, learning design and various delivery methods.
• Ability to create a variety of strategic learning solutions based on need.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.