About This Team
The Guest Education Centre (GEC) supports our growing North American e-commerce business with a growing work-from-home program. By phone, email, text and live chat, we answer questions and collect feedback on just about everything under the lululemon sun. We develop authentic connections, solve problems, and find creative solutions to create lifelong guests. We work in a fast-paced environment that emphasizes goal setting, health and fitness, community involvement and personal development through our core values. We also have a lot of fun!
The Manager, Guest Support (Tier 2) will support the Senior Manager, Guest Support in driving the long-term strategy and daily business of the Guest Support Post Purchase team. The Manager directly oversees the Tier 2 Operation Manager and Floor Support Team Lead in the day-to day operations and projects. The Guest Support Manager (Tier 2) key responsibilities to ensure efficient operations and guest support within their designated area. Their role involves overseeing a team consisting of Operation Manager, Team Leads and support Educators and addressing escalated guest issues that require more advanced knowledge and problem-solving capabilities.
A Day In The Life
Our Guest Support (Tier 2) Manager lead the operations of lululemon’s tier 2 and support contact centre and work from home teams and are responsible for leading execution of a world-class guest and employee experience. The Manager effectively drives for results through others; influencing partners for better guest experience, developing future leaders in the world, building a culture that stands for greatness and challenges the status quo. By fulfilling these mandates and key responsibilities, Tier 2 Managers contribute to the efficient resolution of complex customer issues, effective team management, continuous improvement, and overall guest satisfaction in the contact center environment.
Key Responsibilities
Qualifications
Must Haves
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