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who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
As a member of the Outbound Logistics Team, you support our Retail Stores and Ecom guests by partnering with DC teams and transportation vendors to meet their specific requirements. Monitor and ensure that all movement of product is performed to schedule. Provide updates and recommendations regarding: timely product delivery, shipment accuracy, and cost control. Provide process expertise to Stores, Store Ops, Distribution and SSC Partners (Merchandising, Allocation, and Finance). Complete projects and special-assignment projects on-time. Coordinating with cross-functional teams inside and outside our company to successfully meet by whens, SLA’s, expectations. Implements tactical operational strategy, course corrects for planned and unforeseen events, provides timely communication.
Reports to the Outbound Logistics Sr. Manager and collaborates with the other applicable members of the lululemon team. Interacts externally with Carriers, 3PLs, Contractors, and professional organizations. Internally Interacts with business functional leadership in Store Operations, Planning and Distribution, Central Order Management, Inventory Control, Customer Service Centers.
a day in the life: what you’ll do
- Monitors the transportation flow of all Retail Orders from the Distribution Centers and Vendors to the Store Locations.
- Directs 3PL facilities in all Store related deliveries regarding delivery schedules, carton caps and any special services or requirements for Top Volume locations.
- Support and coordinate with DC, Ecom, and vendor teams to ensure domestic and cross border ecom orders meet our guest SLA’s.
- Work closely with Allocation Planning, Merchandising & Inventory Control in the prioritization and tracking of Retail allocations.
- Monitor DC ship dates and transit time of all Retail orders daily.
- Acts as a liaison to Allocation for all expedited orders to Retail and Ecom.
- Provide weekly and monthly shipping reports and updates to all corporate partners for all Retail orders shipped from the Distribution Centers.
- Identify opportunities to improve utilization of existing distribution infrastructure.
- Participate in root cause analysis to identify and resolve challenges
- Perform due diligence to develop business cases for initiatives to reduce cost and improve Customer Service.
- Support the Retail Operations team and Retail Stores in all Special Projects & Logistical related matters, New Store Openings, Transfers & Returns.
- Monitor new store openings and initial drop of product
- Track and reconcile vendor invoicing
- Support export shipments
- Address problems associated with coordinating and scheduling multiple shipments to maintain efficient deliveries and quality standards.
- Recommend solutions and tactics to achieve business goals.
- Handle complex business priorities
qualifications
- >2 Years experience in Retail store sales/ operations. Apparel experience a plus
- > 2 years customer service experience
- Proficiency with MS Office platform (Access, Excel, Project, Word, PowerPoint ) and Database Management. Advanced Excel skills are a plus.
- Knowledge of transportation tracking systems
- Customer service Skills
- College degree not required but considered a plus
- Understanding of factors that influence store deliveries
- Ability to analyze and recommend warehouse and transportation performance enhancements and/or cost improvements
- Special project experience
- Excellent communication and analytical skills
- Attention to detail and organized
- Willingness and ability to function independently and in a team environment
- Good at research and investigating information
- Strong Problem-Solving Skills
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
