Magna Looking for Technical Support Analyst – Canada at Ontario Full Time

Technical Support Analyst – Canada

Job Number: 59873

Group: Magna Mechatronics, Mirrors & Lighting

Division: Autosystems Canada – Bld3

Job Type: Permanent/Regular

Location:

Belleville, ONTARIO, CA, K8N 5T3

Job Number: 59873

Group: Magna Mechatronics, Mirrors & Lighting

Division : Autosystems Canada – Bld3

Job Type: Permanent/Regular

Location: BELLEVILLE

Group Description

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML’s expertise light the path to innovation, safety and styling.

Role Summary

The Technical Support Analyst in IT is responsible for providing technical assistance and support to the employees of the company in resolving IT-related issues. The role requires excellent troubleshooting skills, a strong understanding of computer systems and networks, and a customer-centric approach to problem-solving. The Technical Support Analyst will work closely with the IT team to ensure that all technical issues are resolved in a timely and efficient manner.

Key Qualifications/Requirements

• University Degree/College Diploma in a related computer science program

• OR

• Minimum of 2 recent years of extensive hands-on experience in a similar position.

• Experience working in an automotive manufacturing environment is desired.

• Proficiency in configuring and maintaining shop floor hardware, including printers, tablets, workstations, and network devices.

• Working knowledge and best practice of Microsoft infrastructure applications including but not limited to Windows Servers, Active Directory, InTune, Remote desktop services and Internet Information Services.

• Proficiency in supporting and troubleshooting mobile phone-related issues, including but not limited to connectivity, app installation, and device configuration for specifically Android and iOS platforms.

• Experience with Active Directory, Microsoft Office Suite, and other common business applications.

• Familiarity with network protocols, such as TCP/IP, DNS, DHCP, and VPN.

• Ability to develop and present educational training programs and/or workshops.

• Highly self-motivated and directed, with keen attention to detail.

Key Responsibilities

• Perform all duties and promote themselves in a manner that reflects Magna Expectations and Visions/Values through Magna’s Employee Charter.

• Follow and abide by all government, Legal, and Magna rules and regulations.

• Maintain extremely high ethical standards regarding all sensitive data.

• Install, configure, & troubleshoot: software applications, operating systems, & network & mobile devices.

• Collaborate with cross-functional teams to support IT projects and initiatives.

• Continuously challenge past practices by actively exploring and implementing new solutions and methodologies to improve the quality and time to market of our product and services to the company.

• Both participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Magna operations by fostering a learning environment of sharing project, business, and technical knowledge with all other team members.

• Responsible for ensuring alignment and compliance with common cybersecurity management frameworks, regulatory requirements, industry leading practices and Global Cybersecurity policies.

• Provide afterhours support, overtime and travel – as required to support achievement of objectives.

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

Physical Demands / WORKING ENVIRONMENT:

• Normal amount of sitting and standing.

• Ability to move around an office environment and on production floor.

• Ability to work at a computer workstation.

• Ability to bend, twist, lift, reach and pull.

• Ability to withstand varying levels of noise and/or temperature.

• May be required to travel.

• Ability to lift max. 50 lbs. periodically.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.