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We are looking for a Service Advisor/Service writer to join our growing team. You will be working with a team of amazing people servicing the Transportation Industry. Come kick-start your career with us today!
Things you will do:
- Provide top-notch, high quality customer service to all Magnum customers (internal and external)
- Ability to effectively analyze and respond to customer inquiries in a timely fashion
- Document customer concerns accurately and effectively relay all details to maintenance
- Escalate issues that are outside of the standard scope of work as required
- Ability to analyze mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy
- Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics
- Conduct parts research, identification and order activities for internal and external customers
- Perform warehouse activities in support of internal and external customers
- Ability to prioritize workload and multi-task as required in a fast-paced work environment
- Generate and prepare required documentation for maintenance work to be performed
- Communicate directly with customers in person, via phone and by email where required
- Assist with the retrieval of parts required to perform services as required for the maintenance team
- Finalize customer orders after services have been performed and submit to management for approval in a timely fashion
- Monitor and respond to activities at the service counter including customer contact and parts
- Responsible for accepting and managing customer payments for services performed
- Project a professional image that positively represents the Company to internal and external customers
- Perform other duties as required
What you have:
- Grade 12 or equivalent
- 1 -3 years’ experience in service / parts environment
- Parts knowledge of transportation industry an asset
- Customer service experience required
- Mechanical aptitude asset
- Knowledge of equipment maintenance and equipment components & parts
- Proficient with computers & the Microsoft Office Suite
- Ability to communicate both verbal & written in the English language
- Ability to read & write and comprehend simple instructions, short correspondence and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization
- Effective problem-solving skills and strong logic
- Strong organizational and time management skills including the ability to prioritize multiple tasks
- Excellent verbal and written communication skills
- Professional demeanor and superior customer service skills
Who are you?
- You are a team player who shares in our core values
- You always put safety first for yourself and your co-workers
- You show up each day with a positive attitude & outlook
- You are mechanically inclined and are committed to producing top notch quality
- You are organized and stay on track to get the job done right and on time
- You can communicate and write in the English language
- You are able to lift up to 50lbs & perform the physical requirements of the role
What’s in it for you?
- Competitive pay that rewards you fairly for the work that you do
- A condensed work week that gives you more time off to chase your hobbies and spend time with family & friends
- Shift premiums & opportunities to generate overtime earnings when available
- Extended Health Care Benefits for you and your immediate family to enjoy
- Matching RSP Benefits
- A fun work environment with good people who enjoy what they do
- Leadership who cares and puts your safety at the forefront daily
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 12 hour shift
- Every Weekend
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Posted: Sept 27, 2023
Views: 8909
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