Manheim Looking for Dealer Services Representative at Milton, ON Full Time

Our team is growing, and we are excited to welcome additional members to our team. This role plays a key part in generating revenue, building relationships with dealerships, and ensuring customer satisfaction remains top priority.

As our Dealer Services Rep, you’ll work with clients and our local operational team to ensure that all sales run smoothly. You’ll work closely with the Field Sales Staff to ensure that client expectations are top of mind. You’ll be responsible for promoting and educating clients on various products and services provided by Manheim.

Here’s what you’ll be doing more specifically :

• Represent the Dealer Sales Lane at the location on sale days -promotes Manheim services, accept, and solicits reserve numbers from Dealers
• Work with lane, department managers, market sales team, and other stakeholders to ensure each vehicle crosses the auction block on sale day and or is posted on our online platforms
• Work directly with clients onsite (at auction) and offsite (dealerships)
• Champion all sale day preparations (pre/post activities) related to in-lane and online sales
• Demonstrate professionalism, establishes new relationships with dealers and builds on existing relationships to facilitate client retention and growth
• Investigates, troubleshoots, and resolves client problems and issues; acts as a liaison when other departments are involved in problem solving
• Assist with client care issues and respond to dealer inquiries, problems, or concerns
• Educate clients on online platforms, Manheim services & products.
• Provide assistance and training on platforms, if needed
• Provide consultation to clients regarding setting of floor prices prior to every sale
• Serve as the main point of contact for buyers and sellers
• Organize vehicles staging and vehicle transport (pick-up and delivery) based on client request
• Maximize the number of transactions on all sales platforms
• Book and upload vehicles for dealers
• Solicit inventory and offer additional services to all buyers
• Identify sold units and facilitate transactions through completion
• Work with manager to ensure a consistent and effective online and in-lane client experience
• Walk vehicles for Dealer representative to ensure sale readiness
• Review vehicles in sales line-up (both online and onsite), locates missing vehicles, and works with customers and operations team to ensure that vehicles are prepared for sale
• Ensure that repairs are completed in a timely manner
• Address incoming phone calls and shared email
• Demonstrate safety commitment by following all safety and health procedures and modeling the behaviors
• Perform any other task based on business needs

What you need to succeed in this role:

• High school diploma or equivalent
• 2-4 years experience in an administrative role with client service exposure
• Sales mindset, we need someone that quickly sees opportunities
• Valid driver’s license
• Good communication skills
• Strong sense of organization, with great attention to detail
• Resilient to change
• Comfortable with digital platforms
• Basic knowledge with Microsoft Office (specifically Excel)

LSCOX

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.