Manufacturing Division Looking for Customer Service Order Entry Representative at Stoney Creek, ON Full Time

POSITION TITLE : Experienced Customer Care Order Entry Representative – Manufacturer of Custom Residential Windows & Doors

SUMMARY:

Receive, process, track and escalate sales quotes & orders through to delivery or pick up of product. Reporting to Customer Care Manager.

SPECIFIC RESPONSIBILITIES:

• Answer calls and provide information to customers regarding, general inquiries and product training, status updates on quotes/orders, and troubleshooting for our online software Prefweb. Training provided on software .
• Process all incoming orders according to product lead times and delivery schedule. Send all confirmations and responsible for any revisions made to order.
• Provide customers with product availability and pricing.
• Liaise daily with accounts – receive orders and resolve problems with assembly instructions and product quality.
• Coordinate rush orders/shipments with production manager or shipment scheduler.
• Process warranty orders, process part orders as required.
• Review orders for accuracy.
• Obtain P.O.D.’s from carriers.
• Work with Service Department on scheduling of appointments and product issues, often takes primary service call then directs accordingly.
• Maintain orderly files and records and assist with general clerical and administrative duties as assigned.
• Other tasks as assigned from time to time by Company.

PREREQUISITES:

• Highschool/College graduate.
• Understanding of math & measurement skills.
• Must have a minimum of three years customer service order entry experience in a window & door manufacturing facility.
• Must have a great technical aptitude or the ability to learn quickly in a fast paced environment.
• Must possess the poise, diplomacy and maturity to liaise with numerous departments and handle customer complaints.
• Strong Date Entry skills.
• Excellent communication, organizational & interpersonal skills.
• Proficiency in computers (MS Windows, Office).
• Must possess superior keyboarding skills.
• Must be a team player and able to work in a fast paced environment.
• Must be able to manifest high levels of stress.
• Experience in windows and doors considered an asset but not required.

WORK ENVIRONMENT:

• Office/manufacturing environment.
• Constant interruptions due to reactive nature of the position.

COMPENSATION:

• TBD based on skills and experience, especially if you possess window & door background.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Stoney Creek, ON L8E 6A2: reliably commute or plan to relocate before starting work (required)