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Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working Arrangement
In Office
Job Description
**You must be located in Halifax, Nova Scotia to apply for this position
Passionate about your career possibilities? Consider joining our Group Benefits business unit as a Customer Service Professional within our continuously growing team!
As a Customer Service Professional, you will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow-up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY!!
What We Offer:
Paid Training starting on Day 1 in a virtual environment with practical hands on training along with your colleagues.
Online learning programs driven to focus your career development at your own pace.
Career growth and leadership support to achieve your goals.
What We Need From You:
With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.
You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
You have exceptional technical capabilities, research skills and your attention to detail is always a priority.
You are confident in your ability to learn and apply information quickly.
Previous customer service experience in a contact center, retail environment or service industry.
Previous experience in a contact center environment would be considered a tremendous asset.
Additional Requirements:
In this position you will work remotely temporarily due to COVID-19 and Nova Scotia Health Authority guidelines. However, the position is based out of the Halifax office and we require flexibility and ability to go back to the office once it is safe to do so.
An ethernet cable from your modem to your computer is required for the job.
Shift work to accommodate customer calls from other time zones will be required (rotating shifts between the hours of 9:00am – 9:00pm AST Monday – Friday). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.
Here are a few reasons why you should consider a career with Manulife:
Unlimited opportunity for growth and development here in beautiful Halifax! Leaders who are invested in your success
A diverse and inclusive work environment
Emphasis on work/life balance, employee recognition and community involvement
A company who believes the best customer is a satisfied customer
We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.
We support the growth of our business through service excellence and a client-focused approach.
We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.
We demonstrate our competitive advantage by leveraging our global scale, our global capabilities and our local market focus.
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
