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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Canadian Division Integrated Financial Solutions (CDIFS) is a customer-focused team that provides professional, technical and operational support to the Canadian Segment Finance function. The team analyzes, develops and maintains efficient, cost effective and controlled systems solutions for Finance using Manulife’s enterprise-wide tools. CDIFS plays a role in divisional financial control oversight, and supports projects and initiatives to develop, enhance and monitor finance systems and applications.
Reporting to the Manager, Actuarial Systems & Sales Reporting, the Intermediate Systems Analyst is responsible for analysis, creation and development of technology based analytical and reporting solutions. The Intermediate Systems Analyst will be required to perform interviews with contacts from multiple departments within Finance to understand complex requirements and develop automated tools and reports using advanced programming / reporting tools. The incumbent will provide ongoing support to applications that are critical to Finance. The incumbent will inspire team members with a positive collaborative attitude and serve as a role model and mentor for peers by sharing knowledge and providing honest and timely feedback.
Key Accountabilities:
Systems Management & Support
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Accountable for running and maintaining existing data loading and transformation jobs, reports, data extracts
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Update SQL, Power Query, C# procedures to support Canadian Finance applications/processes
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Work with business partners to design, develop and program complex reporting requirements and present the results to the end-user
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Assist the senior members in preparing technical specifications, test plans, change requests forms and keeping the documentation updated
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Research and advise on technology, tools and platforms for solution development, testing and user support
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Troubleshoot application front-end and back-end / server related issues
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Coordinate with all other technical teams on data and server related updates
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Provide after-hours support occasionally when required
Application development
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Analyze and translate business requirements into technical specifications, define scope and design software solutions
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Develop, test and deploy applications enhancements into production environment
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Provide User Acceptance Testing (UAT) and Steady State support
Continuous Improvement
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Proactively look for new and unique opportunities to streamline and consolidate reporting
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Play a significant role in achieving process improvement goals and best practices
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Look for and analyze reporting problems/process inefficiencies autonomously
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Demonstrate commitment towards continuously updating knowledge and skills
Customer Service
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Build effective relationships and establish a prominent level of credibility within CDIFS and Canadian Finance Segment
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Analyze and develop ad hoc reporting based on requests and deliver reports that meet customer expectations for accuracy, consistency, and timeliness
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Resolve system user inquiries/concerns and escalate to leader when appropriate
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Identify and recommend refinements and improvements to service offerings
What motivates you?
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You obsess about customers, listen, engage and act for their benefit.
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You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
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You thrive in teams and enjoy getting things done together.
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You take ownership and build solutions, focusing on what matters.
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You do what is right, work with integrity and speak up.
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You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
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University Degree or College Diploma in Computer Science or comparable education with 3+ years of experience in a Programmer/Analyst type role
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Extensive experience with SQL, SSMS, Excel, Power Query
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Excellent knowledge of various development languages and platforms (Visual Studio, C#, SAS)
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Experience with BI Reporting tools is an asset (Power BI, QlikView)
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Sound knowledge of System Development Methodologies (SDM)
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Strong interpersonal relationship building, negotiation skills and influence
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Self-starter with the ability to work independently, particularly when using independent judgment, problem-solving and analytical skills
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Teamwork a must as will be required to support other areas of the team as required
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Working knowledge of project management principles
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Ability to communicate complex concepts and results in a clear, concise, easy to understand manner (written and verbal)
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Take initiative to explore innovative ideas
Nice to have:
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
What can we offer you?
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A competitive salary and benefits packages.
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A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
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A focus on growing your career path with us.
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Flexible work policies and strong work-life balance.
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Professional development and leadership opportunities.
Our commitment to you
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Values-first cultureWe lead with our Values every day and bring them to life together.
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Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
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Continuous innovationWe invite you to help redefine the future of financial services.
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Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
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Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$55,125.00 CAD – $91,875.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.