We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Do you have the drive to succeed? Do you want to be part of a fast-paced, dynamic, and professional team that is focused on our customers? Then this opportunity is for you! We offer a competitive salary with an annual performance incentive, and daily opportunities to create positive customer experiences.
As a Licensed Retention Agent , you are responsible for maintaining positive and effective relationships with both our customers and internal stakeholders by providing excellent service & retention efforts. This is a unique opportunity for those with the right skills to obtain an LLQP license should you not already have this requirement. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.
Must be flexible – shifts are between the hours of 8:00 am – 8:00 pm EST, Monday to Friday
What will you be doing?
Handling both inbound/outbound conservation calls
Providing advice, needs analysis, and completing sales applications and/or cancellations
Accurately recording customer feedback in an online system
Meeting Retention and quality measures on a monthly, quarterly, and annual basis
Regularly communicating with customers both orally and in writing
Supporting various marketing/sponsor campaigns and customer win-back programs
Escalating issues, concerns, and trends to the Retention Supervisor
As our ideal candidate, you add value in your ability to communicate effectively with people. You have a high-energy level and a desire to become part of a globally dynamic organization offering long-term career opportunities.
Education and Experience:
Experience in a customer service/ sales and/or retention role with contact centre experience is preferred
Financial Service experience
Post-secondary degree is an asset; however, equivalent business experience is strongly considered
Knowledge of Financial Services or Insurance is an asset
Skills and Attributes:
Ability to work in an open office environment or remotely while managing multiple day-to-day tasks
Demonstrated ability to persuade and negotiate through consultation over the phone and possess active listening skills
An aptitude to navigate multiple programs at the same time while speaking with customers. This includes an ability to learn internal systems along with a proficiency in MS Office, Outlook, Internet Explorer and Google Chrome
Attention to detail in gathering and accurately recording all customer information
Proven problem resolution and conflict management skills to ensure an effective solution is reached for our customers
What is in it for you effective your start date? We offer a salary with an annual performance incentive, comprehensive benefits package, training and ongoing coaching and corporate support. Opportunities at Manulife cover a wide range of geographies, demographics and products. This opportunity offers a long-term professional career path with a focus on the needs of our customers.
#LI-Hybrid
#M-CA-IN-CM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Halifax, Nova Scotia
Salary range is expected to be between
$40,800.00 CAD – $68,000.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Job Title: Fiduciary Payable Representative Are you passionate about accounts/finance? This is a hybrid role with the flexibility to work...
Apply For This JobManager, Professional Education (Canada) – Johnson & Johnson Vision, a division of Johnson & Johnson MedTech (Directeur, Formation professionnelle (Canada)...
Apply For This JobResponsibilities: Receive deliveries from drivers Confirm the product shipped matches the packing slip Ensure the packing slip matches the purchase...
Apply For This JobSales Associate Sunglass Hut Date: Oct 14, 2023 Brand: Sunglass Hut Location: Halifax, NS, CA, B3L 4H9 Requisition ID: 823814...
Apply For This JobExcellent opportunity for a motivated Indirect Procurement Specialist looking to grow their career in one of the leading Aerospace companies...
Apply For This JobInside Sales Consultant (Windsor Area) Reports To District Sales Manager Location Windsor Territory Type Full-Time Salary Closing Date April 8th,...
Apply For This Job