We offer virtual care services across multiple distribution channels, including Direct-to-Consumer (“B2C”), Employers and Private Insurers (“B2B”) and Public Sector Institutions (“B2I”). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn’s Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail’s Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
In support of a high-growth mandate, we’re hiring for the position of Quality Assurance Analyst to join our dynamic and highly engaged Engineering team.
As a QA Analyst, you will play a key role in ensuring the quality and reliability of our platform. Through collaboration with cross-functional teams, you will directly impact the delivery of a superior virtual healthcare experience for Canadians.
In this position, you’ll be responsible for daily triage of new bugs, testing of new features, reviewing requirements and designs of new features, identifying edge cases, guiding the team in understanding potential implementation pitfalls and ensuring that product quality remains consistent and ever-improving.
Critical to success in this role will be your proficiency in quality assurance best practices, developing and executing test plans and scripts and ensuring that quality issues are appropriately identified, documented, tracked and resolved—ensuring impactful contributions to our platform. Beyond your deep technical expertise, your ability to foster collaboration among fellow quality assurance analysts will elevate the entire team’s capabilities. Through effective communication and collaborative problem-solving within cross-functional teams, you will play a key role in our delivery of successful user-facing products.
12 – 18 MONTH DELIVERABLES
Within the first 90 days, you’ll develop an understanding of our products, applications, processes, and tools while contributing to the implementation of key features for Maple’s web and mobile experience.
Over the next 12 to 18 months, you will play a key role in elevating QA standards at Maple. Your commitment to continuous improvement will lead to the identification and implementation of streamlined processes within our QA workflows. You’ll partner closely with your cross-functional squad, comprising developers, designers, and product managers, to optimize processes which will contribute to more resilient and reliable rollouts of major platform updates, ensuring an uninterrupted and seamless user experience. CANDIDATE PROFILE
Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.
KEY COMPETENCIES
CULTURE AND ORGANIZATIONAL FIT
The Maple Team Is
WORKING AT MAPLE
We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.
In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:
Other
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
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