Marketcircle Looking for Technical Support Agent at Toronto, ON Full Time

The role:
Providing front-line Mac / iOS technical support to Marketcircle’s customers

Troubleshooting and resolving technical issues related to our award winning software

Ensure all problems are logged in detail and resolved to the satisfaction of the client

Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls

Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams

Proactively support customers by spotting trends and predicting customer needs

About you:
Highly familiar with Apple Operating Systems (macOS & iOS)

A strategic thinker: you have the innate ability to identity technical trends and sound the alarm as needed

Detailed oriented: nothing slips past your watchful eye

Empathic: you put yourself in our customer’s shoes and feel the pain and frustration they do

Posses a strong ability and understanding of task prioritization

Have excellent communication; You’re able to actively listen and are ’thick-skinned’

Can pick up technology easily and are committed to learning

Have a strong work ethic without having to be micro managed

Is not afraid to share thoughts and ideas in team meetings on how to continually raise the bar for improvements and customer satisfaction

Products you’ll encounter:
Daylite

Billings Pro

Zendesk

Teamviewer

Jira / Confluence

PSQL / SQLite

Graylog

Console

Terminal

Marketcircle Inc. is a fun and distributed tech company. We believe in the power of Kaizen, teamwork, creativity, ownership, and empathy. By embodying these core values we know we impact the lives of our customers, and each other.

Our mission is to empower small business worldwide which drives us to develop a native macOS and iOS app that helps thousands create organization of what would otherwise be chaos.

Tired of a long commute to work? As long as you have reliable internet, and can work between 10:00AM – 3:00PM EST (core hours), you can work from anywhere! Though we are mostly remote, our team tries to meet up in the office every now and again to share some laughs, build camaraderie and eat some good food! We also make it a point to do activities together, like axe throwing, escape rooms, evenings out, etc.

Marketcircle provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 905-480-5555 and/or [email protected].