Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY
The associate will provide new hire learning journeys and sessions, critically escalated one-on-one training, development and delivery of training products to US + Canada Consumer Operations associates, supporting Sales, Marketing & Revenue functions. The incumbent will participate and/or lead projects that support the learning needs of US + Canada Consumer Operations. They will also assist Leaders within Consumer Operations in coaching and mentoring their direct reports. This position will participate in identifying training needs, planning the training programs, developing content when unique to US/CAN audience groups, and facilitating the training. The position will be responsible for evaluating the effectiveness of the training programs and ensuring the training meets business needs. The individual will showcase strong business acumen and contribute specialized knowledge and skills to support US + Canada topline business objectives.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the human resources or related professional area; certified trainer.
OR
4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; 1 year experience in the human resources or related professional area
Preferred:
Multi – discipline experience with any combination of supporting sales, marketing, or revenue management functions.
Prior work experience in Sales, Account or Global Sales, Area Sales, Property Sales and or Group Sales
Prior work experience in Revenue Management
Prior work experience in Marketing
Knowledgeable about any or all of the following applications: CI/TY, SFAWeb, EMPOWER Sales and/or GXP, One Yield, eFAST, HPP, MarRFP
Training facilitation experience and strong platform skills
Strong skills in project management, and business support processes
Ability to influence without authority
Understands and effectively manages in a virtual work environment
Travel 30%: Required travel to leadership meetings, conferences, associate support, facilitation of training, and market support requirements.
CORE WORK ACTIVITIES The following are specific responsibilities and contributions critical to the successful performance of the position:
Business/Functional Results
Supports key departmental objectives contributing to the business’ success with a focus on design, development, and piloting of Sales, Marketing & Revenue Management training and leadership development training.
Responsible for coaching and mentoring Consumer Operations associates and partnering with the leaders of those associates to drive success.
Responsible for ensuring availability and/or delivery of new hire training to new Sales, Marketing and Revenue associates.
Managing Execution
Project planning and execution; understand importance of timeline milestones and dependencies.
Provide regular and consistent feedback to CO leaders regarding associate training application and provide recommendations to promote associate success.
Ability to implement change and accountability
Generating Talent
Provide situational training, such as role plays, to consumer operations teams and ensure training has meaningful applications to every-day job responsibilities.
Prepare, coordinate, and facilitate just-in-time training for Sales, Marketing and/or Revenue Management; ensure associates are continuously kept abreast of current business process and application requirements and new initiatives within Marriott.
Leadership
Partners with Sr. Manager and VP, Consumer Operations Learning to ensure alignment and consistency across the CO L+D team with Consumer Operations US + Canada and Consumer Operations & TDOC key priorities.
Develops relationships with internal and external stakeholders, across regions, brands, and disciplines to validate curriculums are appropriate and remain abreast of needed initiatives.
Building Relationships
Partner with Consumer Operations L+D, Global Talent Development, Brand Talent, Performance Advisory, Area Leadership, and Regional HR leaders to identify and meet ongoing training needs.
Partners with US + CAN CO senior leadership to define, prioritize and execute training deliverables supporting the Revenue Management, Marketing & Sales organizations.
Learning and Applying Personal Expertise
Develop effective presentation and facilitation skills. Consistently work on perfecting training delivery skills to best meet customer needs.
Develop thorough knowledge of all aspects of the Sales, Marketing, & Revenue Management business processes and transactional tasks to provide need-based and timely training.
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
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