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Posting Date Apr 04, 2022
Job Number 22053122
Job Category Food and Beverage & Culinary
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada
Brand W Hotels
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Job Number 22053122
Job Category Food and Beverage & Culinary
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada
Brand W Hotels
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
JOB SUMMARY
PRIMARY DUTIES & RESPONSIBILITIES
Guest Relations
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name every time.
Engage with guests in conversation regarding their stay, property services, and area attractions/offerings
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests’ service needs in a professional, positive, and timely manner.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Assist other employees to ensure proper coverage and prompt guest service.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Steps of Service
Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Answer questions on menu selections.
Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
General Food and Beverage Services
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Inspect the cleanliness and presentation all china, glass, and silver prior to use
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Follow appropriate procedures for serving alcohol beverages (SMART SERVE)
Articulate menu items, beverage pairings, wine pairings and upsell recommendations to guests.
Closing
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
CRITICAL TASKS
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Communicate with guests, other employees, or departments to ensure guest needs are met.
Cash/Bank Handling
Record transaction in MICROS system at time of order.
Accept a variety of payment methods from guests.
MINIMUM QUALIFICATIONS & REQUIREMENTS
Experience & Certification
SMARTSERVE certified
Food Handler Certification
+1 years serving experience in a fast paced a la cart restaurant environment.
Physical Demands
Read and visually verify information in a variety of formats (e.g., small print).
Ability to constantly stand for the duration of an entire work shift.
Walking for an extended period of time.
The use of sensory demands (hearing, speech) in an environment that requires exposure to medium level of noise.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces.
Move up and down stairs and/or service ramps.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Psychological/Mental Demands
Ability to successfully multitask, high level and use of memory, and manage multiple tables and guest requests at the same time.
Ability to work successfully in fast paced environment.
Ability to work in a environment with mid-level acoustic background noise.
Ability to work irregular hours that fluctuate in timing as per business demands
Ability to work in ambient, subdued lighting conditions
CRITICAL COMPETENCIES Interpersonal Skills
Customer Service Orientation
Team Work
Interpersonal Skills
Diversity Relations
Communications
Communication
Listening
English Language Proficiency
Personal Attributes
Dependability
Presentation
Positive Demeanor
Integrity
Safety Orientation
Stress Tolerance
Adaptability/Flexibility
Organization
Multi-Tasking
Significant use of memory
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
