As advocates for a better wireless journey, our whole team at WOW! mobile boutique™ is passionate about retail – focusing on the customer’s needs and helping them make the right call when selecting a solution for their lifestyle. It helps that we are supported by Canada’s best wireless carriers TELUS, Rogers, Koodo, Fido, and Chatr and carry the coolest lineup of accessories.
The Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day to day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards.
What you will achieve:
Investigate and clear all timekeeping exceptions daily
Communicate weekly financial pick-up slips to Store Support
Ensure store supplies are stocked and replenished where necessary
Perform coaching sales observations with Sales Associates in store
Check and process inventory RMAs daily or as needed
Complete Transactional Audits daily, share results with Manager and coach back accordingly
Lead by example and meet minimum sales targets
Handle customer complaints
At times an ASM may need to take over for the Manager and perform additional duties:
Hyla Trade-In processing
Attending Weekly District Sales and Operations calls
Creating a Schedule in Natural Insights Time and Attendance.
Set Weekly Store & Associate sales targets in Weekly Minimums Planner (WMP)
Coach Associates and document last week’s results and create an action plan for the new week.
Update the Store Quarterly Minimums Summary (SQMS) and ensure all Sales Associates complete their dot status.
Distribute Gold Stars and Gold Star Achievement Award (GSAA) recognition cards to your top achievers for the week.
You have the following skills?
1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
Diploma or Degree in Business, Marketing or equivalent an asset
Computer aptitude with strong skills in Microsoft office
Comfortable with modern technology
Flexible to work a variety of shifts including evenings and weekends based on business needs
What we offer:
Competitive salary
50% of your monthly cellphone bill
Unlimited Commission structure
Competitive group benefit package
Physical Job Requirements:
Ability to lift 30-50 pounds
Ability to stand for extensive periods of time
WOW! boutique mobile is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.
During the recruitment process, all applicants will be required to complete an online assessment and provide consent for criminal background checks.
Match Retail is a certified Great Place to Work® in Canada!
We have been recognized among Canada’s top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.
At Match Retail, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that’s just one way we move … differently.
Job ID: 2023-6348
External Company Name: Wow! Mobile Boutique
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