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Matrix is hiring a Technical Support Specialist for an exciting position with an Industry Leader in Canada.
Job Details
- This role is a hybrid of working from home with 1 day per week working in the office.
- This is a full time, year long temporary contract role
Qualifications
- Experience: Minimum 3-5 years of experience in a diverse technology and customer service-focused role
- Education: completion of a post-secondary degree or equivalent
- Good understanding and working knowledge of network protocols
- ServiceNow Discovery and BMC Helix Discovery
- Service Mapping
- Solid knowledge and demonstrated experience using desktop products and operating systems
- Excellent communication and customer service skills
- Good problem solving skills
- Adaptive to change and able to manage stress
Role Description
- Responding to contacts from Service Desk customers and support teams
- Performing classification, initial support, investigation, and diagnosis of incidents
- Handling ServiceNow Discovery, BMC Helix Discovery
- Resolving incidents assigned by more junior level associates
- Contributing technical content and departmental procedures to the Service Desk knowledge base
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts in a 24/7 environment.
About MatrixHR
Matrix HR is a full-service recruitment agency specializing in the placement and administration of skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary. As a leader in our industry, Matrix remains committed to the remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best-in-class managed services in Payroll and Back Office Support. We are proud to serve the following industries: Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction
