Log In
Sign Up
If there’s one thing this pandemic has shown us, it is the need for businesses to connect remotely and utilize audio visual displays. Videoconferencing systems, digital signage solutions, video walls, streaming, split-meeting room configurations are just a few of our services, which can be a little daunting for businesses to figure out what it is exactly they need and want. That is where Matrix comes in. Clients now need flexible AV solutions and with that, a requirement for flexible AV service support.
Job Summary:
We are now accepting applications for an experienced AV Service and Design Technician. This role requires a candidate with broad-ranged AV and IT skills. A typical work week may include a mix of on-site troubleshooting, telephone support with a manufacturer, a site-visit with an account manager and producing a drawing package. If you consider yourself an ‘AV Generalist’, this might be the role for you!
Service responsibilities :
Act as 1st point of contact for clients with service contracts; customer service skills is a must
Provide troubleshooting and solution support both remotely and on-site
Coordinate with other team members (programmers, installers, sales) to solve issues
Read and interpret electronic schematics and architectural blueprints
Provide instructional training and documents to end users
Willing to work out of town, overnight travel will be required from time to time
Occasionally assist AV installers
Design responsibilities :
Provide drawings in Visio, Stardraw or AutoCad
Occasionally attend pre-sales site visits with sales team to gather technical information for design
Consult with sales team to provide AV designs based on scope and client requirements
Review Bill of Materials, Drawings and Project Scope with account managers
General Skills and Abilities:
Ability to work and think independently, be detail oriented and organized
Very strong knowledge of low voltage systems and signal flow for audio, video and control
Troubleshooting, quality checks, servicing abilities, problem solving abilities
Knowledge of products from leading AV manufacturers
Education and/or Experience:
Minimum of 3 – 5 years of proven AV design or service experience required
Post-secondary education in Electronics, Broadcasting, or a relevant field is preferred
Avixa CTS or better Certification preferred
Experience using AutoCAD or other drawing programs preferred
Any Industry recognized training preferred: Crestron, Biamp, Extron, QSC, Dante, CompTIA
Safety:
Bondable, clean driving record
Must be able to lift 50lbs and work on ladders and lifts
Matrix does not have a vaccine mandate but perform work for clients who do. This position will require candidates who can provide proof of vaccination to clients that require them
Why work here?
Join our team and work for a well established family owned business!
We offer a competitive compensation package including salary, commission, bonuses, company laptop and cell phone AND taxable auto allowance!
Employer paid benefits including Dental, Vision, Health (including paramedical services such as massages, chiropractic, acupuncture, etc.), Critical Illness, LTD, Life and AD&D!
An Employee Assistance Program to support work/life balance!
Vacation days, personal days and extra time off at Christmas!
Fun days to keep all our employees connected whether they are in office or onsite!
Lots of training and development opportunities!
Employee discount programs!
And much much more!
Matrix has been in the audio-visual industry since 1994 and has 91 employees located in 11 cities across Canada including Victoria, Burnaby, Comox, Kelowna, Edmonton, Regina, Saskatoon, Winnipeg, Windsor, Markham, London and Ottawa with our headquarters in Calgary. Some of those employees have been a part of Matrix since the beginning, and many have joined along the way as we continue to grow and expand. Apply now to join our amazing team!