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If you are NOT ALREADY located in, OR you do not have concrete plans to reside in the London – St. Thomas area, please DO NOT apply. Thank you
IT Support Technician – Level 1
The Company
maxill manufactures and distributes a wide range of infection control, disposables, hygiene and dental preventative products. maxill has been providing quality products to Dentists, Health Care Institutions, Governments and many other customer groups since 1987.
The Location
St. Thomas, Ontario https://www.stthomas.ca/
Position Summary
IT Support Technician Level 1 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary.
In addition to assisting in IT operations, additional oversight such as CCTV, alarm system, employee card access, hour timings for HVAC, security gate and electronic door lock programming also fall under this scope.
Qualifications that you bring to the position:
· Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, and work individually in a fast-paced environment
· Pleasant mannerism and ability to get along with co-workers in a team environment
· 1st Level information systems services problem resolution: problem definition, research and resolution
· Experience with Microsoft 365 and Windows Active Directory
· E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection
· Experience with printer management and troubleshooting
· Experience with remote desktop connection software
· Network media experience including 10/100/1000Base T, 10GBase-R, 10Base2, xDSL and ISDN
· Microsoft Desktop / Server Deployment, Software and Hardware Inventory – Platforms: Windows 10 and Windows Server Software Deployment Automation. Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring + Working knowledge of TCP/IP protocol
· Experience with VOIP installation and maintenance is desired
· Excellent communication skills in English
· Able to work evenings and weekends in response to the needs of the systems being supported
· Ability to Travel (Locally)
Major Responsibilities
· Provide support for incoming requests via email, telephone, etc
· Provide support for laptops, printers, and peripheral devices including providing hardware and software setup and support
· Complete access requests, on/off boarding, access changes, application provisions, password reset, distribution list updates
· Maintain documentation regarding installation of software, configuration of hardware, troubleshooting, and support history
· Maintain hardware asset management and software licensing
· Engage vendor support contacts to resolve technical issues with computing equipment and software
· Provide support for meeting room and audio-visual systems on premises
· Provide users with training on basic to intermediate application functions
· Escalate to Intermediate support as required
· Participate in after-hours on-call rotation schedule (evenings, weekends, and holidays)
· Other duties as required
Additional Details
Position Title: IT Support Technician – Level 1
Assignments: Full Time
maxill offers an amicable work environment where achievements are recognized, and success is rewarded.
Interested candidates are asked to forward their resume in PDF format.
While we appreciate all interest, only those candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- St. Thomas, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
