Job Description:
Department Overview
In 2011, the Ontario Ministry of Health and Long-Term Care (MOHLTC) selected Maximus to manage Administrative Services for the Ontario Drug Benefit (ODB) Program. The ODB Program provides prescription drug benefit coverage for participating clients – including those who are most vulnerable and low income, who would otherwise be unable to afford critical and costly medication. Maximus manages more than 2.6 million ODB client accounts for recipients receiving prescription drug benefits coverage for products and services under the ODB Program.
Role Summary
As a Document Processing Clerk, you will be responsible to handle and to prepare incoming and outgoing documentation received from multiple sources for review and adjudication. You will play a key role in the administration of established policies and procedures utilizing multiple systems to ensure documents are validated, processed, and handled appropriately while working in a dynamic fast face environment.
Contact Centre CSR’s spend their day answering calls from people who have questions related to the Ontario Drug Benefit Program. The telephone system queues and monitors thousands of calls per month that are distributed to all of the CSRs based on availability, CSR’s are expected to meet call handling guidelines and performance targets.
CSR’s are required to learn and use a variety of computer applications. They are required to understand all policies relating to the programs that they support so they can explain them accurately.
As the “face” of ODB, CSR’s will handle all calls pleasantly and professionally, even those that are more difficult in nature.
Key Responsibilities
Education and Experience
Knowledge, Skills and Abilities
Additional Information:
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