Position Type: Regular – Full-Time
Position Location: Toronto HQ
Grade: Grade 04
Requisition ID: 16333
JOB PURPOSE:
Reporting to the Manager IT Workplace Services, the Systems Analyst is responsible for providing technical leadership and senior level support for the end-user computing environment within McCain Foods globally. They will design modern workplace solutions by leveraging Microsoft Endpoint Manager deployment technologies. They will also provide leadership and technical expertise for computing hardware and managed print services. They will participate in enhancement projects and service delivery engagements with 3rd party companies by acting as a technical expert. They are also expected to be a technical assessor of risk, and they need to be great at translating between technical specialists and executive management. They will advise business and IT leaders on industry trends and product capabilities to drive adoption and productivity benefits within the Workplace Services area. They represent a key technical escalation point within McCain for IT workplace related services.
JOB RESPONSIBILITIES:
Provide technical leadership to teammates through coaching and mentorship.
Evaluate, develop, and implement enterprise-wide modern workplace solutions based on the Windows as a service model and related Microsoft technologies
Provide technical leadership for regional support teams and 3rd party support groups on Workplace services technologies.
Identify and encourage areas for growth and improvement within the team.
Collaborate with other members of the WPS team, business analysts and architects to plan, design, develop, test, and implement solutions for a hybrid workforce.
Prepare and maintain a Microsoft modern workplace strategic roadmap.
Evaluate, benchmark, and build support materials for PC and industrial manufacturing computer hardware
Evaluate, benchmark, and build support materials for multifunction printer hardware technologies
Work with teammates in the migration of legacy applications to current Microsoft technologies.
Produce powerful analytical reporting packages that facilitate and accelerate decision making and sustainable cost savings
Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
Research and evaluate a variety of software products before use in our standard operating environment.
Ability to influence and inspire stakeholders across the organization
MEASURES OF SUCCESS:
Problem Solving: advanced analytical and technical troubleshooting skills.
Change Management: ability to manage multiple stakeholders and communication platforms to ensure success of projects
Stakeholder Management: ability to work with all levels within the organization including senior leaders
Core Competencies: Results driven, accountable, resilient, and collaborative
KEY QUALIFICATION & EXPERIENCES:
Post-secondary degree or diploma in a technical program for IT infrastructure management coupled with 4 – 5 years’ experience operating in an Enterprise IT environment.
Ability to work as part of a cross-functional team to solve technical problems
Knowledge of analysis and reporting tools and the ability to build reports to drive decision making for operational improvements
Strong knowledge of best practice operations within an Enterprise ITIL environment
Excellent analytical and technical troubleshooting skills.
Excellent written and verbal communication skills
Works well under pressure, change and ambiguity
Key Competencies:
Microsoft Endpoint Manager (Intune, Configuration Manager)
Windows as a Service Model
Windows 10/11 (incl. AVD/W365)
Multifunction Print Technologies
Managed Print Services
Enterprise Mobility and Security
Microsoft 365
PowerShell
Microsoft Group Policy Management
Handheld and Vehicle-mounted Industrial Manufacturing Computer Technologies
Workstation, Tablet and Mobility Hardware
Extensive experience designing and developing enterprise software deployment solutions
Ability to deliver results with minimal guidance and motivated to find ways to improve solutions, systems, and processes
Able to work independently and in a team environment
Strong communication skills with both internal team members and external business stakeholders
OTHER INFORMATION
Key internal relationships: IT management worldwide, key business leaders, workplace services team members, regional support technicians, infrastructure solution architects
Key external relationships: External vendors
Travel: as required
Job is primarily performed in a hybrid office environment
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy
Job Family: Information Technology
Division: Global Technology
Department: Workplace Services
Location(s): CA – Canada : New Brunswick : Florenceville-Bristol || CA – Canada : Ontario : Toronto
Company: McCain Foods (Canada)