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Position Title: International Customer Solutions Coordinator
Position Type: Regular – Full-Time
Position Location: Florenceville Main
Requisition ID: 14035
Get experience that matters with a global leader!
At McCain, we continually look for crème de la crème of talent who are as passionate as we are to bring smiles to people, families and communities through delicious and planet-friendly food.
We do this by succeeding together with our diverse teams, business and community partners around the world, because we know when we work and grow together, we succeed together. We have this incredible global footprint which also presents amazing opportunities for talent and this is one such opportunity that will pave way for a fulfilling career.
What you’ll be doing:
Assisting on customer orders throughout the order delivery cycle and supporting all aspects of Supply Chain activities that are involved in the Order to Delivery process, including but not limited to inventory allocations (supply to current demand), transportation and warehouse processes.
Preparation of a variety of documentation pertinent to international requirements, including invoicing, reporting and preparation required for year-end audit processes (internal and external).
Working closely with regional sales team, logistics and other departments within McCain to avoid and resolve service related issues and provide the best service possible for our customers (communicating customer requirements; mitigating shortages/service failures; expediting orders; analysis or account activities as required).
Working in a fast paced and high volume environment by being responsive to emails and phone calls on a diverse set of topics thereby making a positive impact by improving the overall experience with McCain.
Providing Customer Order Expertise with regard to all aspects of customer profile, including Master Data criteria and current customer conditions. This includes order tracking – utilize carrier/freight forwarder websites, and/or SAP for order tracing and tracking purposes to provide customers current information about the status of their order.
Measuring and monitoring service levels and continuously improving the processes and matrices to help take the department to next level.
Who are we looking for?
Have 2-3 year experience in a service oriented role in logistics, exports, and/or imports. This can even include Co-op or internship experience.
Well-versed in Microsoft Office Applications (i.e. Word, Excel, Outlook, PowerPoint)
Proven analytical and problem solving skills with excellent attention to accuracy and detail
Ability to work collaboratively with others to explore new solutions for stakeholders
Take ownership of their ongoing personal growth and learning
Some work experience with SAP and/or Order to Cash systems and curiosity to continually learn to fill gaps in your knowledge
French/Spanish language skills would be considered an asset
Do you enjoy team work, to drive results together as ONE team? Finding solutions to last-minute obstacles and show resilience in any situation? Can you balance competing priorities? Do you like to take accountability and make a difference whether Big or Small? If you answered ‘Yes’ to all of the above, McCain is the place for you.
#LI-NJ1
The health and safety of McCain employees and their families has been our number one priority since the start of the COVID-19 pandemic. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other, our families, our customers, and our communities. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with McCain, subject to reasonable accommodations if you are unable to be vaccinated for protected grounds under applicable human rights legislation (e.g. medical or religious reasons).
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Supply Chain & Logistics
Division: Global Supply Chain
Department: Customer Solutions International
Location(s): CA – Canada : New Brunswick : Florenceville-Bristol || US – United States of America : Illinois : Oakbrook Terrace
Company: McCain Foods (Canada)
