McDowall Integrative Psychology & Healthcare Looking for Administrative Cordinator at Brampton, Ontario, Canada Full Time

Job Title: Administrative Co-Ordinator – Psychological Assessment Department

Company: Psychology Practice

Location: Brampton

Job Type: Full-time/In Person

Job Description:

We are currently seeking a highly organized and detail-oriented Administrative Co-Ordinator to join our Psychological Assessment Department. As an Administrative Co-Ordinator, you will play a pivotal role in managing administrative tasks and coordinating the operations of the department. Your responsibilities will include supporting the assessment and treatment process, maintaining accurate records, facilitating communication among team members, and ensuring the efficient flow of operations. If you are a proactive and efficient professional with a strong background in administrative coordination, we invite you to apply.

Responsibilities:

• Assist in the coordination and scheduling of psychological assessments and treatment, including intake procedures and arranging appointments for clients.
• Maintain accurate records utilizing web-based tracking systems to monitor timelines, due dates, and reporting expectations.
• Serve as a point of contact for clients, clinicians, and external stakeholders, providing information and addressing inquiries regarding assessments and related administrative processes.
• Collaborate with clinicians to ensure timely completion of assessments and adherence to established protocols.
• Review reports and edit non-medical errors such as spelling, grammar, and formatting to ensure the highest quality standards are met and submit to the client.
• Liaise with insurance companies and other third-party entities to facilitate necessary authorizations and billing processes.
• Support the formatting and preparation of reports in accordance with specific requirements and service-level agreements.
• Provide exemplary and timely customer support to communicate with clients outlining their treatment plan trajectory.
• Maintain accurate and up-to-date client records, adhering to privacy regulations and confidentiality guidelines.
• Facilitate referrals to specialized services or additional treatment providers as needed.
• Provide ongoing support and education to clients and their families regarding treatment plans, resources, and community support services.
• Collaborate with the administrative team to manage appointment scheduling and ensure timely delivery of services.
• Collaborate with insurance providers to obtain necessary authorizations for treatment services.
• Collaborate with the administrative team to optimize workflow, re-prioritize tasks, and communicate updates to relevant parties.
• Contribute to process improvements by identifying areas for enhanced efficiency and proposing solutions.
• Maintain confidentiality and comply with privacy regulations in handling sensitive client information.
• Provide exceptional customer support to internal and external stakeholders primarily through phone and electronic communication.
• Assist in the training and onboarding of new administrative staff members.
• Participate in team meetings and contribute to the development and implementation of departmental policies and procedures.

Qualifications:

• Completion of a bachelor’s degree in a healthcare-related field or recognized equivalent or Post-secondary degree/diploma in business or office administration or related field.
• Proven experience in administrative coordination or related roles, preferably in a mental health or clinical setting.
• Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Strong attention to detail and accuracy in maintaining records and preparing reports.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with colleagues and external stakeholders.
• Proficiency in using software applications such as Microsoft Word, Excel, and Outlook.
• Familiarity with electronic health record (EHR) systems and web-based tracking systems is an asset.
• Knowledge of privacy regulations and experience handling confidential information.
• Ability to adapt to a fast-paced and dynamic work environment.
• Empathetic and compassionate approach in dealing with clients and their families.

Rate: $42,000 to $48,750 yearly

Join Our Team

Our Company is an equal-opportunity employer committed to fostering an inclusive and supportive work environment. We offer competitive compensation and benefits packages, opportunities for professional growth, and a dynamic team culture.

To apply for the position of Administrative Coordinator – Psychological Assessment Department, please submit your resume and a cover letter outlining your qualifications and interest in the role to [email protected]. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Please note that a writing sample may be requested as part of the application process.

Our Company is an equal-opportunity employer and welcomes applicants from all backgrounds and experiences.