McKesson Canada Looking for Software Trainer at Mississauga, ON Full Time

• Deliver training programs in both a formal (i.e. classroom/webinar) or informal (i.e. onsite/virtual) setting; to new and existing customers on fundamental and advanced features
• Conducting on-site training sessions for new customers across Canada (except for Quebec); requires approximately 50% travel to various pharmacy locations
• Deliver curriculum and deliver seminars for new versions of the software and/or provincial differences
• Deliver curriculum and training sessions utilizing Adult Learning principles and established documentation standards
• Gather customer’s needs and conduct performance assessments to determine the gaps between current and desirable learner skill levels
• Observe customer’s operations and make appropriate recommendations for operational improvement as they relate to optimal use of PTS products and services; coach customers to become product experts to drive self-sufficiency
• Responsible to conduct change management sessions for new customers, preparing the pharmacy for conversions to PTS software; support new store openings with online and new store programs
• Deliver seminars for the annual trade shows or industry events, when applicable
• Develop, update, and distribute training curriculum, guides, job aids and other written materials to customers and internal teams
• Train new and existing internal staff such as, but not limited to, Sales representatives, Software Developers, Customer Care agents and Field Service Technicians
• Responsible to work in collaboration with internal teams to ensure the day-to-day operations of our customer are understood
• Participate on cross-functional teams when required, to ensure the success of our products and services
• Ensure the learning environment and resources support learner’s needs
• Support the customer care escalation process on pharmacy usage of software products, as needed (e.g. “how to” questions)
• When required, assist other PTS teams when supporting the retention process
• Participate in meetings/conference calls as required
• Responsible to ensure all learning deliverables adhere to brand standards

Section B – General Responsibilities

• Deliver high quality training, translating IT terms into easy-to-understand general concepts for customers; simplify the complex into clear, concise, engaging communications without losing key ideas and messages
• Support content gathering for learning assets and programs (e.g., Online Help File(s), Retail Learning Academy’s eLearning courses)
• Fully qualified to execute job/role accountabilities working independently on most aspects of work
• Seek and provide candid and timely feedback to improve performance; share information in an open manner; foster teamwork and innovation by involving others in problem solving decision-making and creative thinking
• Ensure commitments to internal and external customers are met in a timely and cost-effective manner; solicit feedback from customers to identify opportunities to improve products and/or services; resolve minor conflicts and involve others in problem resolution
• Demonstrate decision-making authority and autonomy needed to deliver on accountabilities of job/role; seek approval from others on matters outside of job/role scope
• Build internal and external relationships with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with customers and internal service providers
• Ensure to respect and adhere to company policies and procedures
• Ensure to sustain job performance standards and objectives set through the progress and appraisal guidelines
• Manage multiple tasks in a rapidly changing, deadline-oriented environment
• Perform other duties as assigned to support McKesson Canada

Section C – Position Requirements

• Minimum 2-3 years experience in a retail Pharmacy or Dispensary environment using pharmacy and/or POS software
• Experience using the PharmaClik Rx or Nexxsys pharmacy software applications, preferred
• Experience using the PharmaClik POS or Auto~Star point-of-sale software application, preferred
• Degree, diploma or certificate in Adult Learning Principles, Education or a training field is an asset
• Experience with web-based, computer-based and other multi-media training techniques is an asset
• Must have excellent oral and written English communication skills; French is an asset
• Strong interpersonal skills and is an effective communicator (written, verbal) with diverse audiences, including both technical and non-technical customers and colleagues
• Superior presentation and group facilitation skills
• Superior organization, time management and analytical skills
• Ability to work independently and within a team environment
• Strong ability to understand complex software solutions and simplify it for customers
• Customer-focused attitude
• High attention to detail
• Excellent computer proficiency including all Microsoft Office 365 applications and web conferencing tools (e.g. Outlook, Excel, Word, PowerPoint and WebEx)
• Experience with rapid development tools for eLearning an asset (e.g. Captivate, Articulate)
• Must be flexible as hours may include overtime, weekend or evening work
• Ability to remain flexible in a constantly changing environment; demonstrated ability to work on projects with shifting scope and schedules
• Valid provincial driver’s license

Career Level – IC – Professional – P2

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$56,600 – $94,300

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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