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Consider an opportunity with the Medical Council of Canada (MCC)!
Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.
Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.
You will be immersed in an exceptional work environment that fosters professional development and work-life balance.
In fact, the MCC is proud to be recognized as a National Capital Region Top Employer for ten years in a row!
Service Agent
Full Time Permanent
Ottawa, Ontario, Canada
As front-line support for all MCC customers, you will play a key role in assisting the Repository and Registration Centre (RRC) meet its goals and objectives. Your primary responsibility will be providing high quality service to candidates and stakeholders in relation to queries on source verification of documents and exam applications.
What you’ll do
- Provide front line support to candidates/stakeholders by responding to enquiries via phone, email, IM Chat for all examination and repository services
- Open and categorize incoming mail from candidates
- Classify all documents and prepare files for the Review process
- Perform quality assurance of data, files and correspondence
- Assist on special assignments as needed
- Provide support for examination functions relating to application requests, center assignments and document production
What you need to succeed
Language
- Fluent bilingualism; excellent oral and written skills in both English and French
Education
- Post-secondary education or equivalent experience
Experience
- 3-5 years’ experience providing support to external clients, preferably in a professional office environment
Technical Skills
- Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems
- Proficiency using the internet to retrieve information quickly
Competencies
- Strong interpersonal and customer service skills
- Ability to multi-task and work well under pressure
- Ability to maintain confidentiality and to be tactful and discrete
- High degree of accuracy and attention to detail
- Ability to conduct research and to elicit pertinent information from clients
- Excellent judgment and decision-making skills
- Ability to work autonomously and within a team
- Superior organizational skills
- The ability to adapt to an evolving environment
The perks
- A defined benefit pension plan
- A complete benefit package your first day on the job
- Three weeks’ vacation right off the bat
- A company paid holiday closure in December – our gift to you!
- A 35-hour work week
- Compressed and telework programs
- Free onsite parking – any day, any time
- Free virtual Mobility and Strength & Conditioning classes
MCC’s COVID-19 Vaccination Policy requires all employees to be fully vaccinated against COVID-19. All offers of employment are conditional upon successful job candidates attesting to their vaccination status and providing proof of vaccination or requesting and being approved for an accommodation for medical , religion or other human rights based grounds.
Visit our Careers page to learn more about the many reasons you can thrive at the MCC.
The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.
Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
Please note that only those invited for an interview will be contacted.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
