Medicentres Canada Inc Looking for Assistant Clinic Manager at Lethbridge, Alberta, Canada Full Time

Job Type: Full-Time

Job Location: Haig South Medicentres

Reports To: Clinic Manager

Date Last Updated: January 2024

JOB PURPOSE:

Reporting to the Clinic Manager, the Assistant Clinic Manager (ACM) is responsible for assisting with the efficient day to day operations of the clinic. The ACM works collaboratively with Clinic Manager, Physicians, Patients, Clients, Vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the Clinic Manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.

JOB DIMENSIONS:

Direct Reports:Supervision of Medical and Non-Medical clinic support staff in conjunction with the Clinic Manager.

Financial:Supporting in maintaining expected clinic and labour budgets.

PRINCIPAL RESPONSIBILITIES:

Patient Care:

• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards.

Clinic Management:

• Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to.
• Assists in maintaining optimal levels of medical and office supplies.
• Ensures standards of cleanliness and safety are maintained.
• Assists Clinic Manager in communicating, and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis.
• Manages clinic staffing levels for adherence to the staffing model.
• Assists Clinic Manager with performance management, performance reviews and progressive discipline as required.
• Participates in the hiring of all staff as required.
• Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required.
• Provides EMR training for new physicians.

Project Management:

• Supports and executes on business development programs and initiatives.

Administrative Duties:

• Assists in completing operational reporting and metrics.
• Ensures EMR is protected and safeguarded according to organizational policy.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 1-2 years clinic experience
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Detail oriented with exceptional problem solving skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines

CONTEXT AND ENVIRONMENT:

Provides support to medical and non-medical staff and provides direction under the guidance of the Clinic Manager. Ability to work flexible shifts including evenings and weekends.

Fast paced environment, where ability to assist in managing day to day operations of the clinic is essential. Works closely with the public.

INTERNAL COMMUNICATIONS:

• All levels/departments of Medicentres
• Physicians
• Clinic Support Office (IT, Accounting, HR)

EXTERNAL COMMUNICATIONS:

• Vendors
• Suppliers
• Patients

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