Medicentres Canada Inc Looking for Medical Records Administrator at York, Ontario, Canada Full Time

Job Type: Full-Time

Job Location: York Medical

Reports To: Regional Operations Manager

Date Last Updated: April 2024

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That’s a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:

Reporting to the Regional Operations Manager, the Medical Records Administrator is responsible for the support and assistance to the Regional Operation Manager as well as the Clinic Supervisors and Physicians, specifically related to the Medical Record/Transfer requests for patient records. You will ensure the smooth operation of all requests in a timely fashion.

PRINCIPAL RESPONSIBILITIES:

Accounts Receivable:

• Track Accounts Receivable
• Provide invoices/statements to Physicians/Lawyers/Insurance Companies/Patients and any other Third Party
• Ensure payment is received for the third party before releasing the chart
• Provide ROM with monthly updated A/R summary and compile reports as requested
• Track and follow up on overdue accounts and ensure that payments are received on a timely basis
• Perform all 3rd party billing within the ERM

Administrative Duties:

• Communicate with the ROM
• Facilitate communications within the Administrative office and supervisors
• Maintain and organize the Administrative Office
• Maintain and update patient demographics within the patient’s chart
• Miscellaneous errands and tasks related to the operations of the Administrative office
• Review incoming requests for lawyers, other medical offices, patients and insurance companies
• Ensure consent forms have been completed by patients before releasing documents
• Review all requests with physicians and ensure physician sign off before completing requests
• Ensure that all scanning is done and attached to Accuro EMR accurately and in a timely fashion
• Ensure digital patient information is encrypted and password protected
• Notify patients and 3rd parties that documentation is ready and prepare for pick up or courier
• Schedule courier when necessary
• Inform front staff that patient charts are ready for pick up and flag patient chart for payment
• Answer phones, greet, and register patients
• Respond to patient enquiries in person and by phone
• Initiate forms and collect payment for services not covered by insurance
• Clean and prepare exam and treatment rooms between patient visits
• Scan patient documents into electronic medical records as required
• Complete daily, monthly and weekly chore lists as required
• Perform other duties as assigned

Patient Care:

• Escort patients to exam or treatment rooms and prepare patients for physician
• Perform diagnostic testing as ordered by the physician including urinalysis
• Perform Blood Pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
• Schedule and notify patients of appointments

KNOWLEDGE, SKILLS AND EXPERIENCE:

• 1+ years of experience with Accuro EMR (preferred)
• Strong computer skills including proficiency with Microsoft Excel, Word and Acrobat
• Strong interpersonal skills, as well as strong written and oral communication skills
• Recent experience working within a fast-paced team environment
• Strong organization, interpersonal and communications skills (both verbal and written)
• Must be able to work well within a team
• Demonstrated ability to work independently with minimum supervision
• Attention to detail
• Willing and able to take direction and adhere to policies and protocols
• Highly motivated, takes initiative on their own preferred
• Experience with Med Access or Electronic Medical Records
• Recent customer service experience
• Problem solving skills
• Proficiency in medical terminology is an asset
• Must be able to handle confidential information in compliance with the Health Information Act

EDUCATION/CERTIFICATION:

• Medical Office Assistant Certificate/Diploma preferred

INTERNAL COMMUNICATIONS:

• Physicians
• Clinic Supervisors
• Central Operations
• IT
• Accounting

CONTEXT AND ENVIRONMENT:

Medical Records Administrator for 3 of our locations within York Region. Reporting to the Regional Operations Manager. Receives all telephone inquiries with respect to patients, answers queries and receives requests for health information (doctor’s offices, police, lawyers, and other hospitals etc.). Processes documentation with regard to the information within the medical record of the patients.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.

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