Job Type: Full-Time Permanent
Schedule: Monday to Friday, 8:30 AM – 4:30 PM, occassional evenings and weekends as needed. Travel regularly throughout the region required.
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That’s a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Senior Manager – Operations (Alberta and Central Operations), the Regional Operations Manager, Edmonton South (ROM) is responsible for driving the success of the Medicentres business within their region. This includes hands-on management and coaching of the clinic teams in order to meet quality care, customer service, financial, and operational goals, as well as communicating and implementing the organization’s strategic objectives to the clinics. It will also include liaising with community partners and stakeholders, where required.
In addition, the ROM, Edmonton South is also responsible for driving the success and growth of the Immigration business within Medicentres, including liaising with the immigration physicians, managing and coaching of immigration teams, meeting operational goals, and growing and developing the immigration program.
The ROM, Edmonton South also serves as a member of Medicentres’ Leadership team, assisting and supporting the development and planning of the organization’s future direction.
JOB DIMENSIONS:
Direct Reports:
Direct: Clinic Managers, Immigration Staff
Indirect: Clinic Staff, Regional Operations Support Staff
Financial:
Responsible for overseeing the finances of the region, and working with Clinic Managers on financial reporting and financial / resource management.
Other:
Assisting in Physician recruitment and retention. Working with community partners to build relationships and partnerships. Identifying and evaluating business development opportunities (either internally generated, or from the market). Keeping abreast of political regulations and rules related to the operations of ELNA / Medicentres’ businesses, including immigration policy.
PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight:
Regional Team Leadership:
Immigration:
Business Development:
Organizational Leadership:
The ROM will also perform other duties as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE:
The ROM, Edmonton South and Manager, Immigration will display:
The ability to communicate in both French and English is considered an asset. Other languages are also considered an asset.
Education/ Certifications
CONTEXT AND ENVIRONMENT:
Fast paced environment, where the ability to manage multiple projects and resources while working on several different assignments at the same time and meeting deadlines are essential. Must be able to deliver results and execute judgement under minimal supervision in line with existing policies. Focus is on exceeding financial objectives and customer service standards through identification of opportunities, development, and implementation of action plans within the region. Must be able to interact and build rapport across a range of personality types and show skills in complaint handling and conflict resolution. Extensive travel across the region is required.
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