MedSpa Partners Looking for Head of Patient Care at Toronto, ON Full Time

What we are about:

MSP is a group of Canada’s leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY

MSP is excited to expand its Patient Experience team to meet the growing demand for its premiere state-of-the-art Yorkville skin care facility, delivering the highest standard of clinically effective, medically directed skin care treatments. DLK on Avenue goes beyond the traditional doctors office. It is Toronto’s only dermatology clinic that brings together:

• · The best of traditional medical treatments
• · The latest advancement in innovative technological therapies
• · The highest level of personalized attention and continued support
• · A highly trained team of onsite medical experts led by Dr. Kellett, to deliver the most sophisticated and effective skin treatments available today
• A friendly and welcoming environment

At MSP, we pride ourselves on offering our dedicated clients a five-star luxury experience and care. As part of the MedSpa Partners Inc. family, we offer the same dedication to our team member’s career development, advancement, and satisfaction.

What you are about:

You are a highly motivated individual who is dynamic, has a passion for people and the industry. The Head of our Patient Services Team has an uplifting attitude, a strong sense of self and is always looking to develop and grow both personally and professionally. You have a deep caring and composed attitude that reflects in your work. You are obsessed with service excellence. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.

Do you have what it takes?

• · Previous reception, front of house or concierge experience (Required)
• · Previous experience in the Medical Aesthetician Industry (bonus) and a passion for Skincare and Beauty.
• · Proficiency in Aesthetic Software, and physical charting.
• · Retail Experience (beneficial)
• · Outstanding communication and client rapport (Required)
• · Possess a professional demeanor, polished and poised in appearance
• · Strong Administrative skills
• · Outgoing and welcoming persona

Responsibilities:

· Provide five-star holistic, ethical, and integral care to our dedicated patients, be the welcoming face of the clinic.

• Generate revenue for DLK on Avenue Inc. through retail opportunities and service bookings. A focus on patient care and discretion is a must.
• Patient scheduling, confirmation, resource and maintain detailed files and records.
• Work with senior management to develop and build on well-rounded service being offered to patients through DLK on Avenue Inc.
• Train all new employees on clinic etiquette, patient protocol, and computer software, specifically ensuring SpaSoft skills are fully developed.
• Facilitate the delivery of messages and initiatives from the management team to PS and work with them to identify and recommend potential areas of improvement.
• Communicate with PS staff members, nurse, and medical aestheticians to increase the level of organization, efficiency, and patient care within the clinic.
• Maintain clinic standards by physically overseeing PSR interactions and work areas with routine walk-arounds.
• Manage online product orders and online appointment requests.
• Ensure Team participation for the overall success of DLK on Avenue Inc.
• Availability to work shifts within the business hours (Monday and Saturday – 9:00 AM to 5:00 PM; Tuesday – Friday – 8:30 AM to 7:00 PM) for a total of 37.5- 40 hours a week. Must be available for evenings and weekends.

What you can expect from us:

We offer competitive rates and industry incentives.

Generous staff treatments, procedures, and discounts

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Schedule:

Ability to commute/relocate:

• Toronto, ON M5R 2H3: reliably commute or plan to relocate before starting work (preferred)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• front of house: 1 year (preferred)
• Medical Aesthetic: 1 year (preferred)