Job details
We’re Mentorly, a creative, fast-growing Saas business, providing our unique mentorship-focused solution to businesses looking to streamline the management of their mentorship and learning and development initiatives and overall improve engagement among participants. Mentorly is a trusted leader in mentorship with clients spanning North America.
Are you a clear, empathetic, and efficient communicator? Are you comfortable in both written and spoken English AND French? Do you have B2B CS success experience and work through a customer focused lens? Where have you been all this time?!
Look no further if you’re looking to share your talents with a growing team who is hard at work building an impactful learning and development solution.
Why you are needed
Mentorly is growing FAST!, rapidly growing our presence in the mid and enterprise markets. As such, we need a skilled communicator to assist us with Live Technical Support via Intercom and Slack, along with assistance managing clients, their requests, and strategic success plans as their Mentorly Success Advisor.
It’s more than just answering questions and troubleshooting! This position holds a lot of responsibility and power as you are able to get close to users’ and their journey on Mentorly. This direct connection with our user base provides you with a clear understanding of their needs and wants, which directly informs our team of ideal product enhancements.
Core Responsibilities
Eligibility
Required technologies:
Details
Benefits:
Pay: CA$60,000 – CA$65,000 per year
Job type
Schedule: 40 hrs a week
Expected start date: Immediately
Job Types: Full-time, Permanent
Salary: $50,000.00-$65,000.00 per year
Benefits:
Schedule:
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Work Location: Remote