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Menzies Automotive Group is looking for a Bilingual Customer Experience Representative.
Menzies Automotive Group offers Canada’s widest variety of restoration automotive parts and accessories, using state-of-the-art technology and employing the most dedicated team members. We maintain the highest level of professionalism in our interactions, set high standards and follow them, practicing business fairly and ethically.
Menzies Automotive Group and its family of brands are devoted to putting consumers in touch with a diverse array of restoration and performance products and services. We have forged relationships across the globe with the finest manufacturers in numerous industries to provide nothing less than premier quality. Thanks to the highest level of technology along with a courteous, professional staff, we have risen to become one of the most successful restoration parts suppliers in the country. Headquartered in Windsor, Ontario, Menzies Automotive Group is at the forefront of its market and still growing.
We are looking for smart, customer-focused representatives located at our headquarters who enjoy providing premium, luxury customer service to consumers from throughout Canada with a passion for classic, performance and muscle cars. In our fast-paced, e-commerce environment, we’re thrilled to provide opportunities for growth
What does the Customer Experience Representative do?
- Proactively investigates and resolves a wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner
- Completes responsibilities in the areas of communication with customers during RMAs (phone); building shopping carts; ETAs; tracking; pickup orders; product research; creating customers and placing orders
- Accurately and without bias organizes and compiles data for ownership/upper management to review
- Listens to our customers and uses their expertise, creativity, and passion to explore our product offerings, and assisting with customers’ purchase decisions
- Ability to work in a fast-paced, high-volume call setting while meeting and exceeding sales goals
- Discusses products offered by explaining their features, employs professional service and sales techniques and ensure customer satisfaction
- Provides an exemplary and inimitable customer experience through each interaction, whether with a customer, vendor, or a co-worker (phone, e-mail, face-to-face and/or live chat)
- Projects a professional company image through phone, chat, in-person and and email interactions
- Simultaneously navigates multiple software applications and technologies
- Other duties as assigned
What are we looking for?
- 3+ years of sales or customer service experience in a fast-paced environment
- College diploma/university degree required
- Knowledge in the automotive industry a plus
- Ability to handle a fast-paced environment while delivering a great customer experiences
- Must be fully bilingual (French/English) with strong verbal and written communication skills
- Adaptability – able to receive feedback in an open and forward-thinking way to adjust to ever changing demands and situations..
- Motivated – self-starter with the ability to work independently and contribute to the team in a positive manner. Is motivated to improve upon weaknesses for self-reward and personal job satisfaction. Values continual learning and improvement.
- Organization skills – uses time efficiently and prioritize appropriately with strong time-management skills
At Menzies Automotive Group, we’re proud to hire the best people. If you are looking for a meaningful career where you can support customers and business needs with commitment and care – we would like to meet you.
If your qualifications and experience fit with this position, we will contact you to learn more. We hope you will join us in our journey as Canada’s leading restoration parts supplier.
Menzies Automotive Group is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.
Menzies Automotive Group is committed to the principle of equal access to employment and provides reasonable accommodation for people with disabilities during the recruitment, assessment, and hiring process
Job Type: Full-time
Salary: $16.00-$18.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Windsor, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor’s Degree (preferred)
Experience:
- Customer service: 3 years (required)
Language:
- English and French (required)
Work Location: One location
