Menzies Aviation Looking for Cargo Office Agent Lead ( Supervisor ) FT at Quebec Full Time

Description

Main accountabilities include:  Supervise employees assigned to work specific jobs at front counter or on airline accounts and assist with ongoing service performance. Ensures that employees are fully trained on company policies and procedures including telephone, IT and accounting procedures, security processes and policies and operation of customer and in-house cargo systems. Ensure that customers service issues are addressed and corrective action taken to ensure quality of service. Ensure proper recording and management of cargo for accounting purposes. Oversee regulatory procedures are followed (CBSA, Transport Canada, etc.) in relation to cargo shipments processed, and ensure effective communication with customer and warehouse for same. Perform new employee introduction to work area, explain work rules, uniform policy, time clock processes, office-terminal procedures and provides overview of department operations. Train employees on specifics or assigns employees to work with an experienced representative. Manage employee rosters and time and attendance disciplines. Other duties as assigned. Qualifications and Experience:  One year college certificate or technical school, six months related experience or equivalent combination of education and experience. Ability to lead a team of cargo agents. Must have current driver’s license with no violations over the past 5 years. Familiarity with operational processes and ability to work within airline cargo systems. Must hold or be able to obtain a valid RAIC. Must be able to work different shifts as operational needs require.