Menzies Aviation Looking for LOT Supervisor – Toronto Pearson International Airport at Ontario Full Time

Description

Assist and provide support to training management on matters of passenger service through training and training programs. Proactively promote a professional, customer-oriented culture by introducing friendly working together procedures in accordance with Menzies Aviation’s and per customer airline’s policies and procedures. Adheres to all standards and procedures. Ensuring all work is performed safely and is supported by following established procedures and protocols.

Main Accountabilities include:

• Schedule, conduct initial and recurrent training.

• Always promote a professional image applying the Company Uniform Standards

• Effectively deliver new hire and annual recurrent training for all station personnel.

• Effectively deliver OJT and Passenger Service Training – secondary OJT and other training-based classes.

• Support corporate compliance with applicable Management of Health and Safety at Work Regulations.

• Support employees and supervisors in undertaking the proactive and preventative measures necessary to achieve compliance with health and safety legislation as it applies to them.

• Project a professional image/conduct as always.

• Full compliance and implementation at all times of the following:

• Airline Handling Manuals

• Airports Disruption Management Policy

• Customer Service Promise

• Communications Promise

• POA (Person of Accountability) procedures

• Report any breaches of statutory requirements or company best practice to management.

• Maintain compliance with all government, customer and company policies/procedures.

• Must be able to travel to other Stations when required.

• Must be able to hold and maintain Airport security clearance.

• Ensure that the delivery of training courses are aligned to support and ensure safe and secure operations in accordance with the highest possible standards of safety, security and all government statutory requirements.

• Complies with all Airlines Ground Handling Regulations

• Coordination with airline customers to ensure all Initial and recurrent training material is up to date and meeting regulatory standards.

• Ensure station training and training matrix is aligned with corporate training modules as shown in appendix 1 to 6 Learning Development Policy

• Support employees and supervisors in undertaking the protective and preventative measures necessary to achieve compliance with health and safety legislation as it applies to them.

• Support corporate compliance by ensuring that training is aligned to promote and support applicable Management of Health and Safety at Work Regulations.

• Report any breaches of statutory requirements or company best practice to management.

• Participate in safety audits daily and provide corrective action assistance to management.

• Complete passenger service audits and other reports as requested.

• Conduct assessments/smart inspections/ maintain station compliance for ATW and participate in operations at least 1-2 times a week to maintain their training credentials.

• Perform other duties as required.

Qualifications and Experience:

• Must be able to hold and maintain all required airport security clearance (Canada Pass);

• Must be a minimum of 18 years of age and legally able to work in Canada;

• Must have high school diploma, GED or equivalent work experience;

• Thorough knowledge of Passenger service operations, aviation security, safety practices, legislation and customer supplier relationships;

• Demonstrate ability to lead, coach and develop staff

• Valid driver’s license with good driving record;

• Ability to read, write and speak fluent English and French) and other languages(beneficial);

• Detailed knowledge of customer airlines DCS and manual check-in procedures.

• Detailed knowledge of Customer Care Program;

• Detailed knowledge of IATA Dangerous Goods procedures;

• Ability to effectively communicate verbally and in writing.

• Must have strong relational, communication and presentation skills

• Must be able to multi task and meet tight deadlines

• Must be able to work extended hours on short notice during non-routine operations.

• Must have at least 1 year experience as a Passenger Services and working flight Operations.

• Proficient with Microsoft Excel and Word programs.

• Must enjoy dealing with people daily

• Ability to lift up to 70 lbs., comfortable with bending, kneeling and pushing and pulling file boxes

• Ability to understand how the function impacts on the operation, corporate and statutory compliance

• Ability to make decisions if required

• Act with Integrity

• Always uphold the image and standards of the company.

  At Menzies Aviation, we are committed to fostering an inclusive, accessible environment, where all employees & members feel valued, respected & supported. We are dedicated to building a workforce that reflects the diversity of our customers & communities in which we live & serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity & that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know & we will work with you to meet your needs.