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Description
Main accountabilities include:• Ensure accuracy of all weight and balance requirements• Promptly handle all customer service complaints with a focus on positive resolution.• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.• Assist customers with special needs and unaccompanied minors.• When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.• Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.• Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements• You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.• Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.• Required to attend the mandatory training imposed by the Company and Airlines as per job role.• Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.• Promote a professional image at all time and comply with company uniform standards• Other duties as assigned.Qualifications and Experience:• Must be at least 18 years of age and legally able to work in Canada;• Must have high school diploma, GED or equivalent work experience;• Must be able to speak, read, and write in English;• Must complete and pass initial new hire classroom and on-the-job training• Valid driver’s license with good driving record.• Must be able to hold and maintain all required airport security clearance• Reliability, our customer and your fellow employees rely on you• Must be available and flexible to work variable shifts including weekends and holidays;• Must be comfortable working in an airport environment• Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
