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Job Description
YOUR ROLE
As Metrix continues to grow and our industry is increasingly disrupted by technology and innovation, we’re looking for someone to contribute to our client-facing medical writing team.
We’re looking for someone who is an experienced consultant and project manager with a passion for communicating in a corporate setting. You’re interested in the learning and development field, get excited about consulting to clients in areas you’re not necessarily familiar with (yet!), and have an eye for all-things design. You’re business and technology savvy, solutions-focused, and hope to quickly grow your career by taking on increasingly complex project management and leadership roles.
As a Manager, Medical Writing & Learning Design, you’ll be leading projects in the healthcare space, writing, editing, and QAing scientific content, and managing clients, vendors, and project teams. You’ll have experience consulting to professionals in healthcare and pharmaceuticals and be comfortable working with clients (many of them senior at their organizations) across a range of other industries. You will have demonstrated problem-solving skills, and an aptitude for navigating ambiguity.
Through your client-focus and commitment to excellence, you will ensure that our deliverables help each client meet their objectives. You’ll have some experience managing direct reports, as well as mentoring your project teams. You do have experience medical writing, and while direct experience in the Learning & Development industry is an asset, it is not required.
You will need to be able to think on your feet, learn new content areas quickly, and have a passion for learning, training, and development.
What You’ll Be Doing
Consult and Build Relationships with Healthcare Clients
Consult with clients on the learning strategy related to their project needs, materials design, development, and deployment
Understand and identify each client’s requirements, and provide them with recommendations for learning, training, and development initiatives
Contribute to business development initiatives through identifying opportunities, writing proposals, and participating in or leading sales presentations
Lead project team meetings both internally and externally
Provide advice and solutions to client challenges and internally to Metrix Group
Conduct Front-End Analysis
Conduct front-end analysis (target audience analysis, technology assessment, content-audit, etc…) and use results to design and develop blended learning solutions
Conduct focus groups, subject-matter expert interviews, facilitate working sessions, and/or develop a survey as part of your needs assessment when appropriate
Write recommendations reports based on analyses
Identify the legal medical review process for content approval
Identify client-branding requirements (style-guide)
Design & Develop Learning Solutions
Manage your project team’s performance throughout the project life cycle (often managing multiple projects at a time)
Internally consult on and assist with the design and development of learning solutions for product and therapeutic areas, in pharma and biotech
Lead the creation of innovative design concepts, detailed content outlines, wireframes/storyboards
Identify graphics required to support content
Design and develop patient/physician perspectives
Ensure referencing is complete to client and regulatory standards
Implement & Evaluate Learning, Training, Development Initiatives
Develop implementation plans and materials for launch and rollout
Develop the evaluation plan and tools for the project
Facilitation of instructor-led and virtual-instructor-led materials as needed
Project Management
End-to-end project management, ensuring all project deliverables are accurate, consistent, relevant, valid, and up-to-date and meet client copy approval requirements
Act as a single point of contact for project leader in client organization
Oversee internal project team for both quality and compliance to the project
Follow the project life cycle; launch the project, clarify scope and deliverables, conduct project team meetings, design the learning solution, deliver the solution, and support client implementation and evaluation
Technology & Innovation
Continually build your expertise and demonstrate it through a range of channels, including internally by coaching team, hosting lunch & learns or other training initiatives, mentoring, etc… and externally by being “one step ahead” of client demands
Use strong Design Thinking and problem-solving skills to create human-centered learning solutions
Leadership, Coaching, and Collaboration
Mentor, coach, and inspire your direct reports, project team, and peers
Collaborate with other leaders/project teams working within the same client account to share best practices
Demonstrate visible commitment to Metrix’s mission, vision, values, and business goals; contribute to Metrix’s operations through leading internal initiatives to make us an even better place to work!
Contribute to Metrix and the industry as a thought-leader
Contribute to building a culture and environment for success
Seek feedback continuously from all stakeholders
Your Qualifications
Degree in the life sciences; graduate degree preferred
3-5 years in a medical communications or medical marketing agency; experience coaching and managing people
Expertise and experience in project and client management
Relationship building skills; demonstrated history of building trust with internal and external stakeholders
Demonstrated ability to manage multiple projects at the same time, and to collaborate in a high-performance team environment with demanding deadlines
Demonstrated skills in Learning Strategy, Critical and Design Thinking practices
Experience working with or consulting to large or complex organizations
Demonstrated ability navigating ambiguity and problem-solving capabilities
Company Description
ABOUT METRIX
We’re a Toronto-based agency that creates custom end-to-end workplace learning solutions for our clients. We design, develop, and deliver all the materials that large organizations need to train their employees. Our products and services include eLearning, blended learning, mobile, video, learning strategy, systems training, onboarding, performance support, and medical writing.
Our focus is on creating the highest quality learning experiences for our clients. We’re content developers at our core, and it’s through a thoughtful combination of experience, innovation, and strategy that we figure out and execute the most powerful ways to train people.
Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, government, and Crown Corporations.
We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role.
We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality.
We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process.
We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more. Our physical workspaces are open; however, we will operate as a 100% work-flex company. You’ll be able to work from our workspaces located all over the country, from home, or a combination of both!
All interviews will take place over the phone/video.
Our Values
People First
Accountable Always
Strength through Diversity
Time Matters
A Step Ahead
ABOUT METRIX We’re a Toronto-based agency that creates custom end-to-end workplace learning solutions for our clients. We design, develop, and deliver all the materials that large organizations need to train their employees. Our products and services include eLearning, blended learning, mobile, video, learning strategy, systems training, onboarding, performance support, and medical writing. Our focus is on creating the highest quality learning experiences for our clients. We’re content developers at our core, and it’s through a thoughtful combination of experience, innovation, and strategy that we figure out and execute the most powerful ways to train people. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, government, and Crown Corporations. We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role. We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality. We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process. We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more. Our physical workspaces are open; however, we will operate as a 100% work-flex company. You’ll be able to work from our workspaces located all over the country, from home, or a combination of both! All interviews will take place over the phone/video. Our Values People First Accountable Always Strength through Diversity Time Matters A Step Ahead
