Metrolinx Looking for Director, TTC Program at Ontario, Canada Full Time

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Director, TTC Program is responsible for senior strategic leadership, from planning to implementation, required to support the successful delivery of a diverse portfolio of business-critical projects to deliver on Metrolinx commitment to the Toronto Transit Commission (TTC). Reporting to the Vice President, Payments Platform Development and Program Delivery, this role brings solid technical leadership to complex, high value programs that drive business change through technology, and maintains relationships with significant stakeholders and internal partners in all aspects of project management, control and delivery. This role is also accountable to bridge customer experience, business outcomes, and technology and is key to engaging with our broad stakeholder and supplier landscape.

What will I be doing?

• Design and plan a multi-dimensional integrated program to deliver interrelated business and technology objectives and proactively drive its progress, resolving issues and initiating appropriate corrective action
• Provide overall strategic leadership in an information-reliant environment, directing various project teams to successful execution of project deliverables; ensure project delivery throughout the lifecycle, within quality, safety, scope, schedule and budget commitments
• Represent Metrolinx professionally to its clients, providing reliably competent delivery management and enabling clear and productive communication channels for the proactive management or risks and issues as they arise
• Negotiate and coordinate amongst diverse partners, regulators, vendors and other stakeholders to ensure the delivery of the project(s) with full compliance and attention to Metrolinx high standards of customer care and safety
• Ensure a balanced and appropriate focus is given to business change management, technology solution and product development, rollout planning, customer experience and engagement, and ongoing operations management by the program team
• Empower appropriate senior level decision-making by providing timely and consistent communication and reporting on opportunities, progress, changes, and impact on components
• Manage both dependencies and interfaces between projects including developing and controlling deadlines, budgets and activities to meet the program objectives.
• Oversees the development, implementation, and maintenance of a comprehensive quality assurance program for all processes and procedures
• Provide guidance in developing alternative methods and solutions when unforeseen issues arise
• Ensure all people working on the project have a clear vision of the purpose, the key deliverables and the integrated vision for a successful project delivery; makes clear the links to the overall strategy and on-the-ground activity
• Define the Program’s governance structure and working with stakeholders to implement that governance structure in a complex environment. Implement appropriate controls, reporting, and risk, action issues, decisions (RAID) management. Prepare timely materials to facilitate upwards reporting and steering group engagement
• Advocate for the program vision to lead teams through transformation in support of the overall delivery of business outcomes as defined by the Program and develop an appropriate change management and communication plan to implement the transformation effectively

What Skills and Qualifications Do I Need?

• Completion of a degree in Business Administration, Information Technology, or a related discipline or a combination of education, training and experience deemed equivalent
• Demonstrated experience in a public transportation or highly complex technology environment
• Demonstrated capability to deliver complex technology programs, preferably in the payment or mobility space
• Expert knowledge of Program and Project delivery; managing programs over $50m budget with high risk and complexity.
• Demonstrated experience managing portfolio of projects from inception to completion
• Excellent stakeholder management skills and experience working with highly diverse teams
• A good breadth of understanding and experience within payment industry is strongly preferred
• Effective communication and influencing skills across all levels of the organization
• Strong vendor management, conflict resolution and negotiation skills
• Comfort with complexity and ambiguity and strong attention to detail
• Demonstrated experienced in senior leadership role
• Preference given to large integrated program experience. Digital transformation, payments, or transit technology experience preferred. Largescale ERP experience would also be applicable.
• Thorough understanding of project/program management techniques and method, including Agile as well as Waterfall and Hybrid SDLC principles and when best to apply each delivery method to deliver complex technical solutions
• Strong competency in Microsoft applications including Project, PowerPoint, Word, Excel, and Outlook as well as electronic document management tools

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected].

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.