Metrolinx Looking for Supervisor, HR Services at Canada Full Time

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you!

Our Human Resources Division is looking for a Supervisor, HR Services to be responsible for managing onboarding, HR operations compliance, auditing data and ensuring adherence to internal and external compliance guidelines as well as supporting day to day activities of the HR Services team.

What will I be doing?

• Supervises, coaches, and provides direction to HR Services team ensuring operational excellence and compliance
• Ensures integrity of processes by leveraging dashboards and analytics tools to measure, monitor and audit processes and procedures
• Optimizes current processes via proving guidance to the team and ensuring timely processing & closing of the cases
• Ensures the HRS team partners with payroll teams to ensure payroll deadlines are met and payroll data is accurately captured
• Ensures training is provided to new hires in HR Services on people operations procedures and tools
• Monitors HR Operations case management system to ensure staff appropriately prioritize problems, categorize and escalate incidents
• Liaises with key stakeholders including payroll, Employee Relations, & other COEs to ensure HR operations compliance
• Ensures changes to rules and regulations are incorporated and documented in HR operations processes, protocols and practices
• Develops, maintains, and continually improves standardized work practices and processes that support HR operations activities
• Analyzes performance of HR Operations, identifies process gaps and trends; devises and delivers solutions to enhance quality of service and prevent future problems
• Supervises more than 6 employees performing related tasks; delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps

Qualification

• Completion of a diploma in Business Administration, Human Resources, or a related discipline or a combination of education, training, and experience deemed equivalent; Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation would be an asset
• Minimum six (6) years’ experience in human resources with a focus on onboarding, benefits administration along with employee lifecycle processes and related documentation. Experience with Case Management technology/systems would be an asset.
• Knowledge of applicable Human Resources legislation, regulations, policies and procedures
• Knowledge of employee benefits and employee lifecycle documentation procedures
• Expert Knowledge of HRMS systems, such as Oracle, PeopleSoft, Planning at Work, Workbrain
• Expert Experience with MS Office
• Research skills to gather data leading to policy formulation relating to employee benefits and used for contract negotiations
• Analytical skills to review processes and procedures and recommend changes to improve operational efficiencies
• Interpersonal, oral/written communication to effectively communicate with employees, assist or deliver presentations
• High attention to detail to collect, document and record information which initiates employee lifecycle changes accurately
• Experience in managing multiple projects and team functions

Accommodation:

Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

AN EQUAL OPPORTUNITY EMPLOYER