Microart Services Inc. Looking for Customer Service & Quoting Specialist at Markham, ON Full Time

Customer satisfaction. Everything we do is focused on building and sustaining our customers’ trust, confidence and loyalty. ABOUT MICROART: We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide. Our continued commitment to servicing the prototype to mid-volume clientele has awarded us with strong, stable growth over 40 successful years and many valued long-term partnerships. RESPONSIBILITIES: 1. Client Requisition Processing • Ensure customer files are saved and organized in compliance with Microart document control standards. • Ensure customer’s requests for quotes are processed as follows: • Create templates same day quote request is received • Replies to “Consigned customers” within 24 hours • Replies for “Boards only” within 48 hours • “New Customers” response within 3 days • “Turnkey orders” within 5 days • Track obsolescence and NCNR (Non-returnable, non-cancellable) components; convey reports to customers, and provide solution. • Ensure customer’s purchase orders are processed daily, and delivery confirmed within 24 hours. • Update and ensure the accuracy of Dynamic data: • Client information – Address, contact names, products sold, special requests. • Sales Order, Production Order, Finished Good Item Card is complete and updated. • Respond to all client enquiries in a timely manner. • Identify large volume customers and bring to the attention of your manager. • Proactively solicit and action customer feedback. 2. Procurement and Quoting of Materials • Verify customer’s most up-to-date information on file, and import BOMs. • Ensure material orders are placed in a timely manner, committing to your LPIH (Last Part in House) date. • Update MSI BOM on the fileserver to reflect spending. • Apply JIT inventory methodology, and reduce stocked inventory. • Perform MRO (Maintenance, repair and operations) purchasing on an ongoing basis. 3. Other duties as assigned by management team. WHY JOIN OUR TEAM: • A diverse and inclusive team environment • Base salary plus benefits for full time positions • Room for growth and development QUALIFICATIONS: • 1-2 years customer service work experience, ideally in electronics manufacturing environment • Able to work in a high changed / fast-paced environment under tight deadlines • Experience with MRP systems (ideally Dynamics) • Knowledge of MS Office (Excel skills) • Effective communication skills to interact effectively with all levels of the organization • Effective organizational, time management and interpersonal skills • Excellent analytical skills and attention to detail • Dedicated, professional attitude; enthusiastic and willing to learn • Bonus if completed or aiming to complete PMAC/CGP or other related supply chain/logistics courses MINIMUM TRAINING REQUIREMENTS: • Microart Services Supply Chain procedures (i.e. quoting, buying, gerber files) • Basics of negotiation • Communication • Overview of Microart Services sales process • Component Identification • Overview of Technical Writing Microart Services is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request, taking into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process please email us. To bend over backwards for our customers and to grow our family of people, customers and supply partners treating all with care & attention.

Job Type: Full-time