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Accountivity Temporary Staffing is hiring! Title: Customer Service Coordinator Location: York Region, ON Length of Assignment: Contract Salary: $20.00 – $25.00/hour Job Description
- Responsible for all customer-service related duties as outlined in company procedures for customer(s) to which they are assigned
- Pulls in EDI customer releases and posts to the system
- Enters any manual releases as applicable
- Ensures that the company and customer are in full agreement
- Checks/confirms demand load accuracy for their customer before MRP run
- Issues shipping work-sheets to Shipping Department in advance
- Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
- Responsible for all transportation, logistics and premium freight for customer base
- Develop customer relationship and provide Best-in-Class service
- Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
- Maintain 100% on time delivery to customers and providing disputes when necessary
- Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
- Review customer charge-backs and recommend disputes when appropriate
- Coordinates Customer Finished Good returnable shipping container returns from the applicable customer, in a timely manner
- Backs up other Customer Service (different customer account) positions
- Provides on-call Customer Service support during non-normal business hours as required
- Utilizes effective Housekeeping practices
- Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties
- Performs all job functions abiding by the office/work standards, policies and procedures as outlines in the company handbook.
- Performs all job functions in alignment with IATF 16949 quality management standards and ISO 14001
- Actively participates in continuous improvement
- Maintain 5S standards in working environment
- Attend training based on company’s internal training matrix
- Performs all job functions in a safe, healthful and environmentally conscious manner, abiding by all health, safety and environment rules and regulations as outlined in the company handbook
- Performs other duties as assigned or any reasonable request by management.
Qualifications
- Grade 12 education or equivalent
- Minimum 3 years experience in an automotive environment
- Excellent English communication skills (both written and verbal)
- Good general math skills
- Computer literacy in business applications
- Ability to work under pressure
- Familiarity with automotive Tier 1 and Tier 2 customer shipping procedure
- Well organized and highly efficient working in a multi-tasking dynamic environment
If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.
