Ministry of Labour, Immigration, Training and Skills Development Looking for Early Resolution Officer Full Time

Fairness in the workplace is the right of all Ontarians. Employment standards are enforced under the Employment Standards Act, 2000, which sets out the rights and responsibilities of both employees and employers in Ontario workplaces.

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

We offer:

• Competitive compensation and benefits
• Collegial and professional work culture
• On-the-job training to support your success in the role

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

In this position, you will help promote voluntary compliance with the Employment Standards Act, 2000 by:

• investigating complaints
• interviewing employees, employers and other parties by telephone
• sourcing and examining records and documents
• calculating and explaining employee entitlements
• preparing unresolved claims for further investigation

How do I qualify?

Working with legislation, policies and procedures:

• you have experience interpreting, explaining and applying legislation.
• you have experience analyzing and evaluating information and evidence to identify non-compliance with legislative requirements.
• you have the ability to follow policies and procedures.

Gathering, analyzing and assessing information:

• you have sourcing and auditing skills to gather appropriate data and evidence.
• you have mathematical skills to calculate entitlements.
• you have decision making skills to determine violations and recommend resolutions.

Communication skills:

• you have oral communication skills to provide information, interview parties over the telephone, present findings and explain decisions.
• you have written communication skills to prepare notes, decisions and various other correspondence.
• you have conflict resolution and negotiation skills to resolve issues and obtain voluntary compliance.
• you have interpersonal skills to interact with businesses, employees and other relevant parties.

Knowledge of employment standards legislation and related regulations:

• you have knowledge of the Employment Standards Act 2000.
• you have knowledge of other relevant provincial and federal legislation (e.g. Employment Protection for Foreign Nationals Act, Protecting Child Performers Act, and Bankruptcy and Insolvency Act, etc.).

Other important skills:

• you have organizational, planning and time management skills.
• you are proficient with a variety of common office software (e.g. databases, word processing, spreadsheet, email, internet, etc.)

Additional Information:Address:
1 English Permanent, 70 Foster Drive, Sault Ste Marie, North Region, Criminal Record Check

5 English Temporary, duration up to 12 months, 70 Foster Drive, Sault Ste Marie, North Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule: 6

Category: Inspections and Investigations

Posted on: Friday, September 15, 2023

Note:
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

W-LB-203471/23(6)