Ministry of Public and Business Service Delivery Looking for Manager, Motor Vehicle Accident Claims at Toronto, ON Full Time

Are you an experienced people leader and claims manager with a strong background in automobile insurance and statutory accident benefits claims? If so, the Ministry of Public and Business Service Delivery invites you to consider this opportunity to lead the Motor Vehicle Accident Claims Unit team of accident benefits examiners in the delivery of automobile claims services to the public!

As a leader of the Motor Vehicle Accident Claims Unit, we will count on your leadership in achieving our mission by fostering an inclusive work environment that values service excellence, accountability, innovation, and responsiveness to the evolving needs of Ontario.

ABOUT US:
The Risk Management and Insurance Services Brach (RMISB) was formed as a center of excellence staffed by professionals with technical insurance and claims knowledge and expertise. The Branch manages the government’s insurance needs including acquisition, claims management, and advisory services.

Under the RMISB, The Motor Vehicle Accident Claims Fund (MVACF) provides compensation to people injured in automobile accidents involving unidentified and uninsured vehicles where no other insurance exists to respond to the claims.

***Be sure to check out the Manager Recruitment Unit’s Application Preparation Guide for Aspiring Managers for tips on creating an impactful application!

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.

What can I expect to do in this role?

Reporting to Director of Risk Management & Insurance Services Branch, you will:

• Manage statutory accident benefits claims, disputes between insurers, and tort claims for the Motor Vehicle Accident Claims Fund (MVACF).
• Provide technical advice to stakeholders, ministry program areas/legal counsel on insurance coverage issues, claims handling standards, protocols and process, mediation/litigation
• Lead and provide technical guidance and coaching to staff.
• Lead program and service delivery review/evaluation processes to assess and measure effectiveness and accountability.
• Develop case management strategies and projects for the research, development and implementation of new/revised claims policies.
• Provide analytical reports, recommendations, briefing notes and advice to the management team.

How do I qualify?

Leadership and Management Skills:

• You demonstrate the leadership behaviours, attributes and mindsets to lead the OPS into the future.
• You have the ability to manage a team by building trust, communicating values, strategies, expectations, and promoting an engaged and inclusive environment.
• You have experience providing strategic leadership, technical guidance, and coaching to staff.
• You possess strong people management skills and have experience managing difficult conversations.
• You have knowledge of human resources practices, policies, directives and collective agreements in relation to recruitment, training and development and labor relations.

Technical Knowledge and Experience:

• You have strong knowledge of claims file handling and management protocols and procedures to provide technical expertise in support of the claims management program.
• You have solid and extensive experience in the negotiation and settlement of complex accident benefits and personal injury claims and structured settlements.
• You have experience in interpreting and applying the Statutory Accident Benefits Schedule, the Insurance Act, and familiarity with the Motor Vehicle Accident Claims Act.
• You have experience in negotiation, mediation, arbitration, pre-trials, and other legal proceedings including attending at the License Appeal Tribunal and at Arbitrations.
• You have demonstrated knowledge of industry standards and best practices of automobile insurance claims administration.

Program Management and Decision-Making Skills:

• You can effectively manage expectations and lead the effectiveness of program and service delivery.
• You demonstrate decision-making skills and creative solutions to problems to resolve obstacles and conflicts.
• You have the ability to manage and drive transformational change and address opportunities for continuous improvement and operational efficiency.

Communication and Relationship Management Skills:

• You have proven oral and written communication skills to negotiate settlements, conduct and participate in mediations, arbitrations and hearings.
• You are able to prepare reports, correspondence and briefing notes, and respond to a range of queries.
• You demonstrate stakeholder management skills with the ability to establish and maintain relationships of trust with senior management, clients and partners.

Additional Information:

• T-MG-190743/22