Ministry of Transportation Looking for Senior Business Analyst at Toronto, ON Full Time

Are you an enthusiastic, innovative technically savvy operational business process improvement specialist who has experience in operational business environments? Are you looking for an exciting new opportunity to apply your business analysis and process design experience? If so, consider joining the Ministry of Transportation’s Business Support Services Office (BSSO) within their Continuous Improvement Unit as they work to evolve the ministry’s new business support services model.

As a Senior Business Analyst, you will support this important work by leading BSSO’s continuous improvement projects and initiatives, including developing process reviews, service designs, performance and client service metrics, innovation strategies as well as lead lean process improvements on behalf of BSSO.

The Division
This division is responsible for providing business support to the core businesses of the ministry in managing its finances, human resources, facilities and functional corporate services.

The Branch

The Business Support Services Branch is home to the Fleet Management Centre, Accommodations Management Office, Information Management Services Office and the Business Support Services Office.

Flexible work arrangements including telework (remote work) may be considered.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• Apply in-depth, senior level knowledge, concepts and principles of process improvement and business analysis to the Business Support Services Review project, including future state ministry business support services model development and implementation including process improvement as required
• Provide project management support by leading discussions and making presentations to stakeholders and senior management, including the preparation of materials for same
• Conceptualize, develop and implement BSSO performance measurement, quality assurance, evaluation, continuous improvement and innovation technology and metrics for BSSO’s future state model and beyond; experience with Microsoft Power BI an asset
• Lead client service level agreement negotiation and development
• Plan client service and performance improvement strategies, initiatives and projects that fulfill the mandate of BSSO in current and future state
• Support the broader objectives of the Support Services Branch and CSD partners

How do I qualify?

Business Analysis and Improvement Skills

You have knowledge/ skills in:

• Business analysis, business modeling and forecasting tools
• Lean process improvement methodologies, principles and techniques including the definition, measurement, analysis, improvement, quality assurance, control and verification of business processes
• Performance measurement systems and methodologies and evaluation theories to provide expertise to the development of key performance indicators
• Change management processes and tools

Research and Problem-Solving Skills

You can:

• Conduct discovery, research and elicit project requirements using interviews, document analysis, requirement workshops, surveys, site visits and business process descriptions
• Analyze and synthesize complex information, identify key issues, and develop viable options and recommendations
• Identify and monitor emerging trends, issues and opportunities and apply strategic thinking to problem-solving
• Apply risk assessment/management to determine the root cause of process improvement problems and create solutions

Project Planning and Management Skills

• You have demonstrated project management knowledge including OPS practices and project tools and/or the ability to easily adapt to OPS practices and tools
• You have planning and organizational skills to lead and coordinate process improvement assignments with tight and often concurrent time frames
• You have leadership skills to provide guidance to team members

Interpersonal and Communication Skills

You have:

• Consultation and facilitation skills to lead various meetings and workshops
• Influencing skills to communicate change in a way that drives acceptance and ownership by stakeholders and removes barriers
• Relationship management skills to leverage and/or develop networks throughout the ministry to champion and develop support for process improvements
• Interpersonal and collaboration skills to work with all levels of management and program area stakeholders
• Presentation skills to communicate complex information to a variety of audiences both in person and through Microsoft Teams
• Written communication skills to develop a range of materials such as presentations, options papers, business cases and reports

Additional Information:

Note:

• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.