Salary: $40,000 annually
Reports to: Customer Experience Manager
Key Business Partners: Senior Operations Manager, Operations Manager, Customer Success Specialists
Start Date: as soon as possible
Minutes Solutions is a fast-growing professional minute-taking company based in Toronto, Canada, that serves a global clientele. We strive to provide the highest-quality, prompt, and service-friendly minute-taking solutions and to be the preferred choice for any entity that requires professional minute-taking.
We are looking for a proven Customer Success Specialist (CSS) to collaborate with our fast-paced Customer Success team and help deliver to our customers the absolute best experience possible. Reporting to the Customer Experience Manager, the CSS ensures that their assigned clients consistently receive the highest level of service and products we can offer. This includes ensuring that customer requests are fulfilled and that their concerns and issues are addressed in a timely and friendly manner.
On a daily basis, the CSS is ensuring the accurate and timely flow of information between customers and back-office functions, maintaining an awareness of open and ongoing service requests as well as any active or recurring issues identified by customers. This is a customer-facing role focused on product adoption, recurring revenue, and retention. We are looking for an energetic self-starter who is looking to grow with us!
Responsibilities:
Skills and Qualifications:
Perks:
We told you about us, now tell us about you!
Please submit your resume and optional cover letter highlighting your relevant experience and why you think you would be a good fit for Minutes Solutions.
Due to the high volume of applications received, only shortlisted candidates will be contacted within five business days. Minutes Solutions is an equal opportunity employer.
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